Service Charges

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Service Charges

Product Category

Service Charge

Model Name

Installation Level 1 Level 2

SONY

CRT TV

14~17 40000 66000* KV, KX
19~22 50000 90000* KV, KX
> 25 ~ 29 75000 175000* KV, KX
> 34 100000 220000* KV, KX

Projection TV & LCD Projection TV

41 ~ 49 150000 275000* KPR, KP, KF,
50 ~ 55 150000 375000* KP, KF, KS
> 60 250000 450000* KF
LCD Projection TV (Labor charge for lamp replacement only) 150000* KF

Plasma TV

Instalation 150000* KE
Repair 440000* KE (PDM + MBT)

LCD TV

< 26 100000 175000* KLV, MFM,(LDM + MBT)
32 ~ 37 100000 300000* KLV
40 ~ 50 150000 150000 350000* KLV
> 52 150000 150000 700000* KLV

Display, Data Projection

Data Projection (Labor charge for lamp replacement only) 100000 VPL
Data Projection 100000 175000 VPL
LCD Monitor < 15 " 50000 85000 SDM
LCD Monitor > 17 " 50000 110000 SDM

VAIO

Upgraded memory 50000 SZ, TX, FE, UX, TZ, CR, FZ, LM, CS, FW, JS, LN, Z, TT, SR, CR Series
Recovery, Software correction 50000 100000 SZ, TX, FE, UX, TZ, CR, FZ, LM, CS, FW, JS, LN, Z, TT, SR, CR Series
Repair 50000 250000 SZ, TX, FE, UX, TZ, CR, FZ, LM, CS, FW, JS, LN, Z, TT, SR, CR Series
Repair and Recovery 50000 250000 SZ, TX, FE, UX, TZ, CR, FZ, LM, CS, FW, JS, LN, Z, TT, SR, CR Series
Recovery 50000 100000 Product not handle by PT Sony Indonesia
Repair 50000 375000 Product not handle by PT Sony Indonesia
Repair and Recovery 50000 375000 Product not handle by PT Sony Indonesia

Video

VCR, LDP, 40000 77000 SLV, LDP, MDP, VCP, MCE
DVD 50000 90000 DVP
DVD Recorder 75000 220000 RDR, VRD
DVD BlueRay 75000 250000 BDP

Camcorder

Analog Handycam, Video 8 Player 60000 165000 CCD, GV, CVP,
Digital Mini DV, DVD Handycam < 3M 50000 250000 DCR, DCR-HC, DCR-DVD
Digital Mini DV, DVD Handycam > 3M 50000 275000 DCR, DCR-HC90E, DCR-DVD
HDD Handycam 50000 275000 DCR-SR
Mini DV/HDD/DVD HD Handycam 50000 300000 HDR-HC, HDR-UX, HDR-SR
Digital Handycam, (Semi Pro) 50000 440000 HDR-HC, HDR-HC1000 (3 CCD), DCR-VX, HDR-FX

Digital Camera

Cyber-shot < 8M Pixel, Mavica 50000 110000 DSC, DSC-P, DSC-T, DSC-V, DSC-W, DSC-S, MVC
Cyber-shot > 8M Pixel 50000 150000 DSC, DSC-H, DSC-P, DSC-T, DSC-V, DSC-W, DSC-F88(personal)
Cyber-shot > 8M Pixel (Semi pro) 50000 175000 DSC-F, DSC-R
Digital SLR 15000 750000 DSLRA (Body only)
DSLR Lens/SLR Standard 500000 SAL
DLSR Lens/SLR Tele, Zoom Pro 750000 SAL
Flash 50000 150000 HVL
Photo Printer 50000 100000 DPP

Audio

General Audio W/O CD, Headphone 25000 50000 CFM,CFS, TCM,TCS,TPS, WA, WM, ICF, ICD, SRS, MDR
General Audio W CD : Digital Audio, Discman, Mini Discman, DAT, Wireless Earphone 40000 77000 CFD, ICF-D, NW, NWD, NW-E, NWZ, ZS, D, DV, MZ, DTC, NH, DR, MDR-IF
Home Audio, Component, W/O CD 40000 77000 TA, SEQ, TC, ST, STR, CDP,SA-VA, SS,FH, HST,LBT,PMC,CMT
Home Audio, Component, W CD/VCD 40000 110000** CMT-DF, DAV, DVD, DHC, LBT,
Home Audio, Component, W DVD 40000 150000** MHC-….DVD, DAV, DHC, CMT-DVD, MHC, HCR

Car Audio

Head Unit W/O CD, TV Turner 150000 88000 XR-CA, XR-, XTL
Head Unit W CD/ VCD 150000 110000 CDX-R, CDX-S, CDX-F, CDX-M, CDX-V
Head Unit W DVD/ Portable DVD/ HD 150000 110000 MEX, WX
CD/VCD/DVD Changer  150000 110000 CDX, MV
Display Monitor 150000 110000 XVM
Amplifier 150000 110000 XM

Data Rescue

Memory stick Data rescue    
Data or Hardware only 50000  
Data + Hardware (MS Stick) 80000  
DVD Rescue 50000 125000***  

Terms & Condition :

- * CRT TV, Projection TV, Plasma TV, LCD TV Service Charge included with transportation charge in same city (Home Service).

- ** Home Audio/Audio product in large size are available for "Home Service" with extra transport charge Rp. 25,000 (same city)
- Transport charge for "Home Service" in different city will be claim based on distances and certain area condition

- *** DVD Rescue, service charge are included with 1 pc DVD backup, service charge depends on the rescued file.

Cancelation that done by customer will be claim with administration charge for

- For Audio Video Product from service charge amount or minimum Rp 25,000,- (minimum administration fee Rp. 25.000,- if the cancellation fee 10% from service charge less than Rp. 25.000,-)

- Rp. 100,000,- for VAIO & DSLR camera product

- Free administration charge if the cancellation done by Service side

Reparation that included in Level 1

- Reparation not using measure devices/special devices or a problem that can see through eyes, such as:

   Replacement: Power Cable (Power Cord), Speaker Cable, Audio Jack/RCA, Shutter Button, Terminal Memory, Memory Slot, Cassete Holder, Tray, Casing, Emblem, Hand Strap, Antenna, Speaker, Lamp.

   Memory upgraded, Software/Patches upgrade

- If all the replacement part above used special devices or if there is another trouble during the reparation will be included on Level 2.

Valid from 21 April 2008 in all Authorized Service Center PT. Sony Indonesia

Go to a specific model support page.