Service Charges : Service Charges : Sony Indonesia

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Service Charges

Product Category	Service Charge			Model Name
	Installation	Level 1	Level 2	SONY
CRT TV
14~17		40000	66000*	KV, KX
19~22		50000	90000*	KV, KX
> 25 ~ 29		75000	175000*	KV, KX
> 34		100000	220000*	KV, KX
Projection TV & LCD Projection TV
41 ~ 49		150000	275000*	KPR, KP, KF-W
> 50		150000	375000*	KPR, KP, KF-W, KS
LCD Projection TV (Labor charge for lamp replacement only)		100000*
Plasma TV	150000*	150000*	350000*	KE
LCD TV
< 26		50000	150000*	KLV, MFM
> 32	150000	100000	250000*	KLV
> 52	150000	150000	300000*	KLV
Display, Data Projection
Data Projection (Labor charge for lamp replacement only)		50000		VPL
Data Projection		75000	150000	VPL, Filter cleaning and easy repair including L 1.
LCD Monitor < 15 "		50000	85000	SDM
LCD Monitor > 17 "		50000	110000	SDM
VAIO
Official VAIO		100000	250000	Product officially handle by PT Sony Indonesia
Un-official/PI/BM VAIO		150000	375000	Product un-officially handle by PT Sony Indonesia
Video
VCR, LDP		40000	75000	SLV, LDP, MDP, VCP, MCE
DVD Player		40000	75000	DVP
DVD Recorder		75000	150000	RDR, VRD
DVD BlueRay		75000	200000	BDP
Camcorder
Analog Handycam, Video 8 Player		75000	165000	CCD, GV, CVP,
Digital Mini DV, DVD, HDD Handycam		75000	250000	DCR, DCR-HC, DCR-DVD, DCR-SR, HDR-HC, HDR-UX, HDR-SR, HDR-HC, DCR-HC1000 (3 CCD), DCR-VX, HDR-FX
Digital Camera
Cyber-shot < 8M Pixel		50000	100000	DSC, DSC-S, DSC-P, DSC-T, DSC-V, DSC-W, MVC
Cyber-shot > 8M Pixel		50000	125000	DSC, DSC-H, DSC-P, DSC-T, DSC-V, DSC-W, DSC-F, DSC-R
Digital SLR		15000	350000	DSLR-A (Body only)
Digital SLR repair with special jig repair			750000	Repair with special tools
DSLR Lens/SLR Standard		150000	250000	SAL
DSLR Lens/SLR Tele, Zoom Pro		200000	400000	SAL
DSLR Lens repair with special jig repair			750000	Repair with special tools
Flash		50000	150000	HVL
Photo Printer		50000	100000	DPP
Film Camera
Camera Film Non Zoom			100000	Camera Film Compact Non Zoom (Centuria)
Camera Film Zoom			150000	Camera Film Compact Zoom (Zoom, Dimage)
Camera Film Zoom (Semi SLR)			175000	Camera Film Semi SLR (Dimage)
Camera Film SLR			250000	Camera SLR Film (Dimage, Dynax)
Flash Meter, Photo Meter			150000	Program Flash
SLR Lens (Simple)			200000	SLR Lens Simple Model
SLR Lens (Pro)			500000	SLR Lens Pro Model
Audio
General Audio W/O CD, Headphone		25000	50000	CFM,CFS, TCM,TCS,TPS, WA, WM, ICF, ICD, SRS, MDR
General Audio W CD : Digital Audio, Discman, Mini Discman, DAT, Wireless Earphone		30000	45000	CFD, ICF-D, NW, NWD, NW-E, NWZ, ZS, D, DV, MZ, DTC, NH, DR, MDR-IF (Special handling fee for high-end NW & earphone products)
Home Audio, Component, W/O CD		40000	77000	TA, SEQ, TC, ST, STR, CDP,SA-VA, SS,FH, HST,LBT,PMC,CMT
Home Audio, Component, W CD/VCD		40000	110000**	FH, MHC, LBT, CMT-V/EH/NE/DH/BX
Home Audio, Component, W DVD		40000	125000**	CMT-DF, DVD, DAV, DHC, LBT, MHC, HCR
Car Audio
Head Unit W/O CD, TV Turner		150000	88000	XR-CA, XR-, XTL
Head Unit W CD/ VCD		150000	110000	CDX-R, CDX-S, CDX-F, CDX-M, CDX-V
Head Unit W DVD/ Portable DVD/ HD		150000	110000	MEX, WX
CD/VCD/DVD Changer		150000	110000	CDX, MV
Display Monitor		150000	110000	XVM
Amplifier		150000	110000	XM
Data Rescue
Memory stick Data rescue			50000
DVD Rescue		50000	150000***
PlayStation®
PlayStation®3		100000	250000	Only handle official PlayStation® product from Sony Indonesia
PSP		50000	150000	Only handle official PlayStation® product from Sony Indonesia

Terms & Condition :

- * CRT TV, Projection TV, Plasma TV, LCD TV Service Charge included with transportation charge in same city (Home Service).

- ** Home Audio/Audio product in large size are available for "Home Service" with extra transport charge Rp. 25,000 (same city)
- Transport charge for "Home Service" in different city will be claim based on distances and certain area condition

- *** DVD Rescue, service charge are included with 1 pc DVD backup, service charge depends on the rescued file.

Cancelation that done by customer will be claim with administration charge for

- For Audio Video Product from service charge amount or minimum Rp 25,000,- (minimum administration fee Rp. 25.000,- if the cancellation fee 10% from service charge less than Rp. 25.000,-)

- Rp. 100,000,- for VAIO, PlayStation® & DSLR camera product

- Free administration charge if the cancellation done by Service side

Reparation that included in Level 1

- Reparation not using measure devices/special devices or a problem that can see through eyes, such as:

Replacement: Power Cable (Power Cord), Speaker Cable, Audio Jack/RCA, Shutter Button, Terminal Memory, Memory Slot, Cassete Holder, Tray, Casing, Emblem, Hand Strap, Antenna, Speaker, Lamp.

Memory upgraded, Software/Patches upgrade

- If all the replacement part above used special devices or if there is another trouble during the reparation will be included on Level 2.