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Service FAQs
Service FAQs
  • Q: How long will it take to repair my product?
  • A: After you bring your products to Sony Authorized Service Center (SASC), our technician will check the unit first, and within 2-3 days later our ASC staff will contact you to inform the repair estimation time.

  • Q: How do I know if my product is repaired already?
  • A: You can contact to the related ASC to get the information whether your product is repaired already.

  • Q: How can I check the status of repair?
  • A: You can contact to the related ASC to get the information of the repair status.

  • Q: Is there warranty for the set/unit after repair?
  • A: We provide 1 month repair warranty for the labor charges.

  • Q: How much do I need to pay for the repair?
  • A: Please click here for more information.

  • Q: Where is the nearest Sony Authorized Service Center from my house?
  • A: Click here to find a Sony Authorized Service near you. If you need further information, please contact us here.

  • Q: Do you provide home service for Sony products? How do I request?
  • A: Currently we have home service for TV products. Customer may contact to the nearest ASC for schedule arrangement or contact us here.

  • Q: How long the warranty card is valid?
  • A: Please click here for more warranty information.

  • Q: How do I know if my product is still under warranty?
  • A: Please click here for more warranty information. If you need further information, please contact us here.

  • Q: I purchased a Sony product overseas. May I know how to get Official Warranty from PT Sony Indonesia?
  • A: Official warranty issued by PT. SONY Indonesia is only valid on Sony Products officially sold by PT. Sony Indonesia. To get Sony products with PT. Sony Indonesia warranty, we recommend you to buy Sony products at Sony Authorized Dealer or Sony Showroom and Sony Center in Indonesia.

  • Q: I purchased a Sony product overseas with Tourist Limited Warranty (TLW). May I know whether this warranty can valid In Indonesia?
  • A: Please click here for more TLW information.
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