Article ID:466388(modified 15 Aug 2011)
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How to troubleshoot when the internet videos (BRAVIA Internet Video) stop, pause, or the picture and sound quality is poor.
This solution will provide troubleshooting information for your Home Network and Router.
Check Your Home Network:
For your TV to perform optimally, a minimum of 2.5 megabits per second (Mbps) is needed for standard definition viewing. For High Definition (HD) video, a minumum of 10 Mbps is recommended. If you have less than this, you could experience pausing or freezing videos, which is also called rebuffering. Using a computer, go to http://www.speedtest.net or similar Web site to test your Internet speed. You also can check with your Internet Service Provider (ISP) for further assistance with testing or verifying your Internet speed.
Note: Some ISPs list your Internet speed on the billing statement.
Every device on the network that is demanding data (bandwidth) will decrease the available bandwidth to the TV. Ideally, you want as much available bandwidth for your streaming video as possible. To do this, make sure you don’t have other users on your network trying to stream video, play online games, or perform software downloads. It is recommeded that all of the computers and other unused devices that are sharing your network with the TV are turned off.
- If you are using an unsecured wireless network, you may be unknowingly sharing your connection with other people in your area, increasing the demand on your network. If you suspect this is happening to you, consider switching to a secure network.
- Any computer on your network downloading data will subtract from your over all Internet data rate. For example: if your ISP says you should get 5 Mbps, then a computer streaming video at 2 Mbps will leave less than 3 Mbps available for the TV.
Check Your Router:
Sony recommends using wireless (N) router for streaming Internet video. If you are using a wireless (B) router, this will not work very well, if at all, for streaming video and would be the cause of the video stopping, pausing or playing poorly. Wireless (G) is not as fast as (N), but should be able to reliably stream video. HD video will work better with (N).
Follow these steps if you are using a wireless (N) router and the issues still persist:
- Check your signal strength at the TV and remove any interference or obstacles in order to strengthen the Wi-Fi signal.
- Using the supplied remote, press the HOME button.
- Select Settings.
- Select Network.
- Press ENTER.
- Select View Network Status.
- If the strength is weak perform the following:
- Move the router or access point closer to the TV. While the router should be in range of the TV it should not be closer than one meter from the TV.
- Turn off or disable any other device on the network. This includes gaming devices, computers, and Internet phones.
- Reset or reboot network devices. This includes the router and modem.
- Some older routers treat every device on the network equally, basically dividing the data flow (bandwidth) between devices. Newer models have QoS settings (quality of service) to help adjust data priorities within your network. If your router has this setting, set preference to the TV over other network devices.Contact you ISP provider for assistance with this setting.
- Slow Internet connection may also be an indication that the Internet Service Provider is experiencing heavy traffic. Try accessing the Internet content at a later time.
The links below provide further assistance for troubleshooting your Internet Connection:
- How to connect my BRAVIA® Internet TV with Wireless LAN Ready or Built-in Wireless LAN to a Internet network?
- How to resolve when the BRAVIA Internet Video device is not working using a wired connection?
Please select an option after reviewing the solution above.