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Blu-ray Home Theatre Systems

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FAQ for BDV-E985W

How to troubleshoot when media remote connection or registration process fails?

Article ID:485901(modified 03 May 2012)

Applicable Models

BDP-S370, BDP-S380, BDP-S470, BDP-S480, BDP-S570, BDP-S580, BDP-S770, BDP-S780, BDV-E380, BDV-E870, BDV-E880, BDV-E970W, BDV-E980, BDV-E980W, BDV-E985W, BDV-IZ1000W, BDV-L600, BDV-L800, KDL-22EX420, KDL-22EX423, KDL-26EX420, KDL-26EX423, KDL-32CX520, KDL-32CX523, KDL-32EX420, KDL-32EX520, KDL-32EX523, KDL-32EX720, KDL-32EX723, KDL-40CX520, KDL-40CX523, KDL-40EX520, KDL-40EX523, KDL-40EX720, KDL-40EX723, KDL-40HX820, KDL-40NX720, KDL-40NX723, KDL-46CX520, KDL-46CX523, KDL-46EX520, KDL-46EX523, KDL-46EX720, KDL-46EX723, KDL-46HX820, KDL-46HX920, KDL-46HX923, KDL-46HX925, KDL-46NX720, KDL-46NX723, KDL-55EX720, KDL-55EX723, KDL-55HX820, KDL-55HX920, KDL-55HX923, KDL-55HX925, KDL-55NX720, KDL-55NX723, KDL-60EX720, KDL-60NX720, KDL-60NX723, KDL-65HX920, KDL-65HX923, KDL-65HX925, SMP-N100, STR-DN1020

Question

Troubleshoot when media remote connection or registration process fails.

Answer

When the connection or registration process fails:

  • Is the home device you want to register compatible with Media Remote? For details, check here.

  • Make sure the home device that you want to use with Media Remote is turned on.

  • Make sure your mobile device and the home device are connected to the same Network. Otherwise you cannot use the home device.

  • Even if your mobile device is connected to the same Network as the home device, there is a possibility that you cannot use the home device due to your router's setting (e.g. Privacy Separator). Please refer to your router's operating instructions.

  • The number of home devices you can register is limited. If you have registered the maximum number of devices, you must delete a previously registered device before you can register a new one.

  • If the home device you want is not recognized as an unregistered device, tap on the upper right corner of the screen to reload the screen.

  • Previous registration information might have been deleted from your home device. Delete the existing registered home device from this application and then register it again.

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