Home   ›   Support   ›   KDL-32EX520   ›   FAQ

BRAVIA™ HD TV (LED & LCD)

FAQ

FAQ for KDL-32EX520

How to troubleshoot when media remote connection or registration process fails?

Article ID:485901(modified 03 May 2012)

Applicable Models

BDP-S370, BDP-S380, BDP-S470, BDP-S480, BDP-S570, BDP-S580, BDP-S770, BDP-S780, BDV-E380, BDV-E870, BDV-E880, BDV-E970W, BDV-E980, BDV-E980W, BDV-E985W, BDV-IZ1000W, BDV-L600, BDV-L800, KDL-22EX420, KDL-22EX423, KDL-26EX420, KDL-26EX423, KDL-32CX520, KDL-32CX523, KDL-32EX420, KDL-32EX520, KDL-32EX523, KDL-32EX720, KDL-32EX723, KDL-40CX520, KDL-40CX523, KDL-40EX520, KDL-40EX523, KDL-40EX720, KDL-40EX723, KDL-40HX820, KDL-40NX720, KDL-40NX723, KDL-46CX520, KDL-46CX523, KDL-46EX520, KDL-46EX523, KDL-46EX720, KDL-46EX723, KDL-46HX820, KDL-46HX920, KDL-46HX923, KDL-46HX925, KDL-46NX720, KDL-46NX723, KDL-55EX720, KDL-55EX723, KDL-55HX820, KDL-55HX920, KDL-55HX923, KDL-55HX925, KDL-55NX720, KDL-55NX723, KDL-60EX720, KDL-60NX720, KDL-60NX723, KDL-65HX920, KDL-65HX923, KDL-65HX925, SMP-N100, STR-DN1020

Question

Troubleshoot when media remote connection or registration process fails.

Answer

When the connection or registration process fails:

  • Is the home device you want to register compatible with Media Remote? For details, check here.

  • Make sure the home device that you want to use with Media Remote is turned on.

  • Make sure your mobile device and the home device are connected to the same Network. Otherwise you cannot use the home device.

  • Even if your mobile device is connected to the same Network as the home device, there is a possibility that you cannot use the home device due to your router's setting (e.g. Privacy Separator). Please refer to your router's operating instructions.

  • The number of home devices you can register is limited. If you have registered the maximum number of devices, you must delete a previously registered device before you can register a new one.

  • If the home device you want is not recognized as an unregistered device, tap on the upper right corner of the screen to reload the screen.

  • Previous registration information might have been deleted from your home device. Delete the existing registered home device from this application and then register it again.

Feedback

smallLargeLarger Adjust Font Size
Print This Page

Not the product you are looking for?

Change Product

Additional Resource

  • »

    Contacting Sony

    Got a suggestion, feedback or comment? We’re happy to hear from you!

    Contact Us
  • »

    Service Centres

    List of Sony authorized service centers in Indonesia.

    Find Us
  • »

    Retail stores

    List of Sony retail shops in Indonesia.

    Find Us