Q1: What is the TLW (Tourist Limited Warranty)?

  • The TLW is a warranty that is issued* to customers at the point of purchase when they purchase selected products out of their country/area of residence.
  • * Please see Q2.

Q2: Who issues the TLW?

  • The TLW is issued by selected authorised dealers in Indonesia.

Q3: What are the terms of the TLW?

  • The TLW warrants the Sony product to its original purchaser against defects in material or workmanship during ordinary consumer use, as follows:
    For a period of 1 (one) year from the Date of Purchase, Sony will bear the labor charges and the costs of parts needed for the repair of the product determined to be defective by the Authorized Service Centers or Sony Service Centers listed in the TLW card or other facilities designated by the Contacts listed in the TLW card ("Sony's Repair Facility(ies)")
    To receive the warranty services, the defective product, together with the TLW card and the Receipt and Invoice has to be delivered, by hand or sent by prepaid delivery service, to a Sony's Repair Facility, at your own risk and expense. The repaired product may be returned by post (air/surface) upon your request and at your own risk and expense. When submitting the Sony product for warranty service, it is important that the model and serial number on the Sony product matches the model and serial number stated on the TLW card.

Q4: What products are applicable for TLW?

  • Please contact our office for the most updated information.

Q5: Is the TLW valid in all countries/areas?

  • No, the TLW is only valid in the Sony companies in selected countries/areas.The TLW is often mistaken as an International Warranty that is valid in Sony companies worldwide. Please note that this is not the case. The TLW is only valid in:

Region

Country/Area

Sony/Authorised Service Centers

Asia Pacific Australia SONY AUSTRALIA PTY. LTD.
New Zealand SONY NEW ZEALAND LTD.
Fiji MOTIBHAI GROUP OF COMPANIES
Tahiti TOTAL VIDEO SERVICE CENTER
New Caledonia MENARD PACIFIQUE
South Africa SONY SOUTH AFRICA (PTY) LTD
Singapore SONY SINGAPORE MARKETING COMPANY
Malaysia SONY (MALAYSIA) SDN. BHD.
Hong Kong HONG KONG MARKETING COMPANY
Korea SONY KOREA CORPORATION
Philippines SOLID ELECTRONICS CORPORATION
Maldives REEFSIDE ELECTRONIC SERVICE CENTER
Thailand SONY THAI CO. LTD.
Taiwan SYNVISION TECHNOLOGY SERVICE CORP.
India SONY INDIA PVT. LTD.
Indonesia P.T. SONY INDONESIA
UAE JUMBO ELECTRONICS PVT. LTD
Qatar MODERN HOME
Bahrain ASHRAF'S
Lebanon ALLIANCE ELECTRONICS SAL
Japan Japan SONY EMCS
Europe Belgium SONY BELGIUM
Switzerland SONY (SCHWEIZ) AG
Germany SONY DEUTSCHLAND GmbH
Denmark SONY DENMARK
Spain SONY ESPANA S.A.
Portugal SONY PORTUGAL Lda
Austria SONY AUSTRIA GmbH
Greece SONY HELLAS S.A.
France SONY FRANCE S.A.
Finland SONY FINLAND
Italy SONY ITALIA S.p.A
Norway SONY NORWAY
The Netherlands SONY NEDERLAND
Sweden SONY SWEDEN
United Kingdom Sony United Kingdom Ltd
Russia SONY OVERSEAS S.A.
Ukraine SONY OVERSEAS S.A.
Latin America Puerto Rico EXCEL ELECTRONICS
Panama VIA TRANSISIMICA
Chile SONY CHILE LTDA.
Venezuela SONY DE VENEZUELA S.A.
Mexico SONY ELECTRONICS DE MEXICO S.A. DE C.V.
North America U.S.A. SONY ELECTRONICS INC.
Canada SONY OF CANADA LTD