4.1 based on 151 customer reviews
44
8
8
12
Excellent
Good
Excellent
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in certain countries.
Quite good.
INZONE H9 12 January 2026 by Smallville (United Kingdom)
I bought these a couple of weeks ago, and so far, so good. For the price point, I was looking for something with a bit more punch, although they offer crystal-clear sound, which is what you want & they can be adjusted in the Inzone app via a PC download, but as far as I'm aware cannot be transferred the settings over to the ps5. These just seemed a bit flat for me in the bass section via Bluetooth, not gaming. Now, I do have hearing problems, so that could just be me. That being said, they do feel top-tier, lightweight, and comfortable, flip to mute mic, The noise cancellation is excellent with great 360 Spatial Sound, with a whopping 30 hours of battery life. The microphone seems a bit flat. All in all, great immersive sound quality, very comfortable, great design, great drivers leading from the xm series which make these great also.
Good
Excellent
Excellent
Good headset but build quality poor
INZONE H9 03 February 2023 by Serenica (United Kingdom)
I bought this recently and whilst the actual headset is great and I love the ANC the build quality is poor especially for a premium cost product. I have had the headset for a couple of months and already the material covering the foam on the headband has come away. This appears to be a common problem judging by other reviews I have read
Excellent
Poor
Good
158 Customer Reviews
Not great for WFH.
WHG900N-W 11 February 2026 by JKCS (USA)
Bought these almost 4 months ago, and I WFH. They are great at canceling out back ground noise for you using the headset, but not your background noise while talking to clients. Clients tell me they can hear everything, from typing to a bird chirping outside. Trying to find something that is much better. Hate I spent all this money for them not to cancel out my background noise for my clients. They are comfortable but do not recommend for working at home.
Good
Average
Average
Average
Hi JKCS,
While we’re glad you find the headset comfortable, it’s important to note that these are specifically designed as gaming headsets. While they offer excellent noise cancellation for the wearer, the microphone is tuned for gaming environments, which may capture more ambient sound than a business-grade headset. For a professional WFH setup where you need to block background noise from reaching your clients, we recommend the Sony WH-1000XM6. It features an advanced 12-microphone system and AI-driven noise reduction specifically engineered to isolate your voice and filter out environmental sounds like typing or background noise during calls.
Thanks for choosing Sony.
Best regards,
Eliab
Did not work with the Inzone software
WH-G900N/BZ E 03 February 2026 by Foosp (Singapore) Verified Purchaser Verified
The headphone was ok but would not pair with the Inzone software so I could not adjust it to my liking. The H9 series II could connect so I had to return it to Sony. I purchased the H9 II headphones instead.
Dear Customer,
Thank you for taking the time to share your detailed feedback with us. We truly appreciate hearing your thoughts and are committed to assisting you further.
We’re sorry to learn that your INZONE H9 headset did not pair successfully with the Inzone software, preventing you from adjusting it to your preference. We understand how disappointing this must have been, and we sincerely apologise for the inconvenience caused.
To ensure we can look into your concerns more closely and provide the necessary support, we kindly encourage you to reach out to us through the link below:
https://web.sony-asia.com/sg/contact-us/
Our team will be happy to assist you further and work towards addressing your feedback as best as possible.
Thank you for choosing Sony. We value your trust and appreciate your honest input.
Best regards,
Sony Customer Service Team
Quite good.
INZONE H9 12 January 2026 by Smallville (United Kingdom)
I bought these a couple of weeks ago, and so far, so good. For the price point, I was looking for something with a bit more punch, although they offer crystal-clear sound, which is what you want & they can be adjusted in the Inzone app via a PC download, but as far as I'm aware cannot be transferred the settings over to the ps5. These just seemed a bit flat for me in the bass section via Bluetooth, not gaming. Now, I do have hearing problems, so that could just be me. That being said, they do feel top-tier, lightweight, and comfortable, flip to mute mic, The noise cancellation is excellent with great 360 Spatial Sound, with a whopping 30 hours of battery life. The microphone seems a bit flat. All in all, great immersive sound quality, very comfortable, great design, great drivers leading from the xm series which make these great also.
Good
Excellent
Excellent
After connecting to the PlayStation, the blue ligh
WHG900N-W 10 January 2026 by not stop flashing (USA)
After connecting to the PlayStation, the blue light does not stop
Excellent
Poor
Excellent
Poor
Hi there,
We're sorry to hear that the blue light on your INZONE H9 is staying on.
That blue light usually means the headset is still searching for a connection or stuck in pairing mode, rather than being fully synced up. Here are a few quick things we can try:
-For the best experience on PlayStation, make sure you're using the USB transceiver that came with the headset, rather than a direct Bluetooth connection.
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670405.html
-Turn off both your headset and your PlayStation. Unplug the USB transceiver, plug it back in and then turn everything back on.
-If the light is still acting up, try a reset. Plug the headset into a power outlet, then press and hold both the Power and Bluetooth buttons at the same time for about 8 seconds.
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670453.html
If those steps don't resolve the issue, the best next step is to contact Sony Support. You can find all their contact info right here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and letting us know about this issue.
Warm regards,
Estefany
Honest review
WH-G900N/BZ E 14 December 2025 by Orang Tua Gaming (Malaysia) Verified Purchaser Verified
PRO: Simple design with great sound cancelling function. CON: Bad battery life Pro/Con (depend on you): No longer hear my wife calling me while I am gaming.
Good
Good
Good
Amazing affordable noise cancelling for my ps5
WH-G900N/WZ E 06 November 2025 by Jayrabaton (Philippines) Verified Purchaser Verified
The noise cancelling works really well, and the way the mic is designed to mute and turn back on is amazing. The headphones also look great. I don’t regret buying it. Thank you.
Excellent
Excellent
Excellent
Not worth it
WHG900N-W 25 October 2025 by Patt234567 (USA)
This headset will not stay in my head if I’m doing anything other than sitting still! I try to do chores wearing these and I can’t change position at all otherwise they’re falling off. They make me look like I work for air traffic control and are certainly overpriced for what they are.
Average
Average
Poor
Poor
Hi Patt234567,
We're really sorry to hear you're having trouble with your INZONE H9 headset. We want to make sure you're comfortable and happy with your purchase.
A great way to improve the fit and comfort of your H9 headset is by trying different ear pads. Sometimes, a simple change can make a big difference in how the headset stays in place.
You can easily find compatible ear pads through our Sony parts and accessory sales partner, Encompass Supply Chain Solutions Inc. You can visit their website at https://sony.encompass.com/ or give them a call at 1-866-779-5153 (Monday - Friday, 8:00 am - 6:00 pm ET).
Additionally, make sure to adjust the slider on the headset to find the most comfortable and secure fit for you.
We appreciate your review of our Sony product and apologize for your experience.
Sincerely,
Estefany
after 2 years of use, happy with purchase
INZONE H9 19 April 2025 by weelon (United Kingdom)
connecting to bluetooth and ps5/pc is very nice. after 2 years, still working well and nothings broken. good quality. though you will need to connect it to a pc to change audio settings. default are fine though.
Excellent
Excellent
Excellent
Best
INZONE H9 10 March 2025 by A1BRYAN (USA) Verified Purchaser Verified
Best head set I have owned literally connected to all my devices and easy to navigate while gaming!
Excellent
Excellent
Excellent
Excellent
Excellent
Hi A1BRYAN, Awesome! Thank you for your 5-star review of the INZONE H9 Wireless Noise Canceling Gaming Headset. We are thrilled to hear that you find it to be the best headset you have ever owned, and that it connects seamlessly to all your devices and is easy to navigate while gaming! Enjoy your gaming experience to the fullest with the INZONE H9 and thanks for choosing Sony! - Romeo
Subpar quality
WHG900N-W 08 February 2025 by Cynic (USA)
6 months ago I purchased a pair from Best buy. The microphone stopped working in month 5 due to a design flaw in the moldable boom. Then the padding cover comes loose on the crown of the headset. I wouldn't recommend these headphones there are better quality for the same money.
Excellent
Poor
Good
Average
Hi Cynic, we're sorry to hear that you have an issue with your Sony unit. This is not the experience we want you to have. Please isolate the issue on the mic by following this link:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html
Earpads are consumables. If the earpads deteriorate or are damaged through long-term use and storage, contact your nearest Sony dealer.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
Static in microphone
INZONE H9 07 February 2025 by Johnboy1983 (USA) Verified Purchaser Verified
I bought this for my 15 year old son for Christmas and after 2 weeks of use the microphone started having issues. There is static so bad coming through the person on the receiving end and coming threw the speakers. This makes the headset useless since he playes with friends 95% of the time and can no longer use the mic.
Poor
Poor
Excellent
Poor
Excellent
Hi Johnboy1983,
Thank you for reaching out. We are truly sorry to hear that your son's gaming headset is having issues. Kindly check the link below. There are steps you can perform to reset the device:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
A real honest review 100%
WHG900N-W 31 January 2025 by Topdogg357 (USA)
I bought these thinking that it was going to be good but for the price that they were. I was wrong although the sound they are good, not the best but good and not for that price now this is my third pair that I have to send back because the built of these headphones are trash. I’ve had three pairs going onto fourth within a year and owning them. The speakers were fine at one of them. My mic went out, but they need to really really fix this. I had to buy an extended warranty because of knowing how bad the housing of those speakers are Sure that will be the last time I buy these pairs because they’re all better things out there. I hate to say this about them or write this review about them, but it’s the d. truth.
Average
Average
Poor
Average
Hi Topdogg357, Thank you for your review and for sharing your experience with the INZONE H9 headphones. We're sorry to hear about the issues you have encountered with the build quality and the microphone. We appreciate your feedback and take it seriously as it helps us improve our products. We understand that having to send back multiple pairs within a year is frustrating. While we are glad to hear that you found the sound quality to be good, we acknowledge that the durability of the headphones did not meet your expectations. If you have any further concerns or need assistance, please do not hesitate to reach out to our customer support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for sharing your feedback. -Sam
Great headsets but not that great
WH-G900N/BZ E 19 January 2025 by Bearchan (Malaysia) Verified Purchaser Verified
Bought this 3 weeks ago. Used this since then and find it not that great in terms of sound quality. Will need to use inzone hub software to tweak the eq settings to make it sound better.
Average
Excellent
Excellent
Wireless Headphones
INZONE H9 06 January 2025 by Wingnut65s (United Kingdom)
Great product works really well with my PS5, Really great buy.
Excellent
Excellent
Excellent
Fantastic design, poor battery on mine.
INZONE H9 11 December 2024 by CostiG (USA) Verified Purchaser Verified
I bought this in February, the design is top notch and the sound is fantastic. My main complaint is the battery life on mine is already very short with the sound cutting in and out regularly now, Hopefully I can find a replacement to get back to normal.
Excellent
Average
Excellent
Excellent
Excellent
Hi CostiG, Thank you for your feedback on the INZONE H9 headset. We're glad to hear that you appreciate the design and sound quality. Regarding the battery life issue, please follow the steps on this link to improve the battery performance: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670440.html
For intermittent Bluetooth connection, please follow the steps on this link: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670452.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
Good but still lacking
WH-G900N/WZ E 02 December 2024 by Huchanka (Indonesia) Verified Purchaser Verified
Good and can't say much and also there are still some things lacking.
Good
Good
Excellent
The transparency mode is awesome.
WH-G900N/WZ E 26 November 2024 (Malaysia) Verified Purchaser Verified
This is the one of the best gaming headphones I've had in terms of sound and connectivity (phone & PC simultaneously). The sound quality is top notch for gaming. But i would say my old Corsair Void Pro Wireless RGB has better microphone and better in game surround.
Excellent
Excellent
Excellent
INZONE H9 Wireless Noise Canceling Headphones
INZONE H9 31 October 2024 (USA) Verified Purchaser Verified
I bought these headphones 1 year ago and I can honestly say these headphones are fantastic! Extremely comfortable and in fact deliver sound quality. While I play Black Ops 6, I have my headphones connected to my Bluetooth on my XPERIA 1V. I highly recommend these headphones to anyone! I just downloaded the software to utilize the headset with my Laptop. Awesome software! The cushions on the headphones are GREAT QUALITY! I wipe mines down every now and then with Antibacterial Pledge Multisurface Cleaner Spray. Plus they look Fly!
Excellent
Excellent
Excellent
Excellent
Good
Hi KEVIN VINOS,
Amazing! We're thrilled that you like the comfort, sound quality, and INZONE Hub software of the headphones. Thank you for choosing Sony!
-Ralph
The best experience ever!
WHG900N-B 22 October 2024 by Hawke (USA) Verified Purchaser Verified
One of the best purchases I have ever made. When I tried the noise cancelling function and the 360 spatial sound, I found a big difference. Its value is very justified. I like that the size fits very well. I think I have found my favorite headset of this season.
Excellent
Excellent
Excellent
Excellent
Hi Hawke, Choosing this headset will definitely be worth it! It's wonderful to hear you are having an enjoyable gaming experience with your new INZONE H9. Glad to know you appreciate the amazing features, especially the excellent noise cancellation, incredible audio, and you like the fit of the unit. Thank you offering a fantastic rating on the product! -Jess
Great, but…
INZONE H9 26 August 2024 by Zuhair (United Kingdom)
Everything about these are perfect but I hate how you can’t mute them unless you physically put the mic down
Excellent
Excellent
Excellent
Hi Zuhair,
Thank you for your review.
We're glad to hear that you're enjoying your Sony Inzone H9. We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Michael @ Sony Support UK
Excellent sound, long battery
INZONE H9 06 August 2024 by Lee123gr (United Kingdom)
Had for about 1 year now, super headset, highly recommend
Excellent
Excellent
Excellent
Great all-rounder headset!
WH-G900N/BZ E 24 July 2024 by Yuuki96oz (Thailand) Verified Purchaser Verified
I'm very happy buying this headset. FYI, this headset is a gaming headset which means it feel mor all-rounder than using specific headset for music but omg, the sound is incredible but bass is not that big (which is doesn't that bad, it feels comfortable.) and stage is pretty much wide. Overall, combined with features itself. Very impressive and recommended!
Excellent
Good
Excellent
Excellent Noise Cancelling.
INZONE H9 23 July 2024 by VitaliiUk (United Kingdom)
Excellent noise cancelling and the worst sound quality. I have bought it for play games and listen to music. Sometimes sound is freezing when I play on my Playstation 5 and when listen to music on my PC. It is very disappointed purchase.
Poor
Good
Excellent
Hey,
Thank you for your feedback.
We're sorry to hear that you're facing difficulties with WH-G900N.
Try to set the sound quality mode to Stable Connection: https://cutt.ly/8el2NvDa
Reset it: https://cutt.ly/Fel2NJ9v
Initialize it: https://cutt.ly/cel2Mpht
Check the software and update it if not: https://cutt.ly/Uel2MRxO
Follow these instructions as well: https://cutt.ly/Hel21IbK
If you still require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW
Maryam @Sony support UK
Good sound for gaming
WH-G900N/BZ E 01 July 2024 by Hyperfury (Malaysia) Verified Purchaser Verified
Before I purchased inzone H9 i was looking for pulse elite suddenly inzone H9 was the headphone that I purchased 🤣🤣🤣 The ANC was just nice
Excellent
Excellent
Excellent
Loud And Has Good Bass
INZONE H9 22 May 2024 by Vikki69 (United Kingdom)
A friend suggested I bought these, and I'm so glad I did. They cover my ears completely, are comfortable and have a good loud volume and bass. I also like that you can lift the boom mike up to mute yourself.
Excellent
Excellent
Excellent
Great sound quality with a lackluster build.
INZONE H9 05 May 2024 by KingJudah (USA) Verified Purchaser Verified
Initially I like the H9's. The 3D sound quality was great and the noise cancelling was acceptable. However, after less than a year of use, the foam part of the headset began to separate from the frame. After a while it came all the way off making the headset very uncomfortable. Also, on PC the INzone software would not sync so I there is no way I can adjust the settings. And at a $300 price tag these problems should NOT exist! I definitely would not recommend.
Good
Good
Fair
Fair
Excellent
Hi KingJudah,
While we're glad to hear that you like most of the features, we're sorry to learn about what happened to your gaming headset and you find them uncomfortable during use. Your feedback regarding the headband cushion peeling off is extremely important to us and is very much appreciated.
We do have good information on how to set up the headphones using the INZONE Hub software on this link here: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035
We want to make sure you’re taken care of. Please note your headphones has a 1-year warranty from the date of purchase.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the INZONE H9.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Made of poor material
WHG900N-B 02 May 2024 by Mariano9 (USA) Verified Purchaser Verified
I love the sound and everything but the material are not good
Excellent
Excellent
Excellent
Excellent
Hi Mariano9,
We're glad that you like the sound quality of the headphones. It's unfortunate that the headband cushion is peeling off. Your feedback is extremely important to us and is very much appreciated. Allow us to turn your experience around and help you out. Please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Great headset
INZONE H9 13 April 2024 by SmiddyJR (United Kingdom)
Bought for the PS5 but has become my PC headset too. Great quality sound, but also very comfortable even with my big head and glasses on.
Excellent
Good
Excellent
Nice headphones
WH-G900N/BZ E 06 April 2024 by Ruaska Nor (Malaysia) Verified Purchaser Verified
Got it! Here's an updated review: I'm extremely overjoyed with this headphone! Unlike other Bluetooth headphones I've tried before, the Bluetooth connection on this one is not crappy. The 2.4GHz dongle provided a smooth and reliable connection. The bass is good and the noise cancellation feature is to dream for, making it a great choice for anyone looking for a high-quality listening experience.
Excellent
Excellent
Excellent
Amazing fit and sound, perfect
INZONE H9 10 March 2024 by Drain (United Kingdom)
Brilliant fit for my big head and comfortable to wear, sound quality is very good and fits well on my big ears.
Excellent
Excellent
Excellent
Very Nice
WHG900NW 29 February 2024 by eddunn (USA) Verified Purchaser Verified
I have had several headphones over the years, Pulse 3d, gold and most recently A50 gen 2's. The A50's were really nice, had them for 8 years, but the mic finally went out. I picked up the H9's and they are equally as nice, they don't adjust as small (for younger kids) but they fit adult heads well. Sound quality is excellent, I would like to see Dolby added to compatibility, but the 360 audio is good. Mic picks up nice and is crystal clear. Integration into the PS5 is pretty much seamless, with the usb stick. That was always the gripe with astro's, having to use the mix box and with PS5 losing the optical, having to add another intermediate box (which ultimately causes connectivity issues when using a receiver). H9 is a bit heavier, but not terrible. Overall, very nice headset and there are minimal cons to them.
Excellent
Excellent
Excellent
Excellent
Hi eddunn, Awesome! We are so glad to hear that you are enjoying your new headphones! Thank you so much for your detailed review and for choosing Sony! -Carl
Stands out in sound quality and comfort
WH-G900N/BZ E 25 January 2024 by YorkKoon (Malaysia) Verified Purchaser Verified
I bought this to use as a regular non-gaming headset. I was bowled over. It stands out among the headsets I use (eg. Bose Quiet Comfort, Sony WH-1000XM4, Sennheiser HD650) as very easy to wear over long periods of time without audio fatigue. Well-rounded, full mids, very crisp high and non-fatigue inducing bass, yet managing to produce deep rumbles. Has a kind of sound stage that feels spacious yet neutral, not simulating anything in particular. Instruments and artifacts sound exceptionally distinct. It is a good cross between open back and ANC cans, providing space (literally) for the ears to not feel pressed in, while not being fully opened, allowing for ANC. The availability of black is perfect for me in my ecosystem of black equipment. The retro tones that sounds when buttons are pressed are a nice touch. Loved it. All physical buttons, especially the physical dial for volumes are a big plus. In this day and age, it is extremely hard to find equipment that don't use the touch sensors that are frustratingly easy to get off accidentally. The only con (that fortunately don't matter to me) are distant sounding mics. They are still functional for normal audio calls. I have yet to experience the low latency as I don't game with this (that PS5 will come home one day). This headset is an absolute hidden gem.
Excellent
Excellent
Excellent
Great and clear sound
INZONE H9 22 December 2023 by Laurentiur90 (United Kingdom)
Bought these a few days ago never owned a expensive headset but did jot know what I was missing. Great sound and quality, and the noise canceling waw
Excellent
Excellent
Excellent
Great headphones, terrible mic
WHG900N-W 11 December 2023 by LaFudge (USA) Verified Purchaser Verified
Just bought these headphones, they are almost everything I could want with a head phone Pros: sounds excellent, comfortable, noise cancelling works great, connects to my phone and to my PC. So in between games I can watch videos and it plays thru the headset. Cons: the mic is trash. It works but I get complaints from other players that my voice is hard to make out and it blends the words together. Compared to my older headset the group I regularly play with tell me that I am hard to listen too now. I have tried playing around with mic settings with no change. I did see that there were other people complaining about the same issue online. If I don't eat it resolved I will more than likely return the headset because this is a deal breaker.
Excellent
Good
Good
Average
Good
Hi LaFudge, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony. Erin
I have to keep it real
WHG900N-W 10 December 2023 (USA) Verified Purchaser Verified
The H9 haha well I’ve had these headphones for about to be a year in a month or two and I’ve had to exchange them about to be three times. The two times had to be the headband thing it kept coming off. Now the mic isn’t working properly. The headphones work good as far as hearing things it’s just the cosmetic things that sucks in my opinion. Man I’m hoping they fix these headphones.
Excellent
Excellent
Excellent
Fair
Good
Hi Gevecontreras,
We appreciate your feedback and we are sorry that you are having issues with your Sony INZONE H9. This is definitely not the customer experience we want you to have. When wearing the headphones, please make sure to extend the slider to adjust the length of the headband according to the size of your head: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670399.html. With regard to the microphone, please adjust the position of the boom microphone so that it is near your mouth. We can also follow the suggestions here to further isolate the issue: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Thank you for choosing Sony!
-Vincent
Good anc
INZONE H9 02 December 2023 by Sha23 (United Kingdom)
The anc is alot better than the arctis pro wireless..sound quality and build quality not as good but it's still more than good enough for gaming. I sent my arctis back in favour of these just for then anc alone. My only negative really is your head can get a little sore over long periods as the headband cushion is very soft
Good
Average
Excellent
Hi Sha23,
Thank you for your feedback.
We're glad to hear that you're enjoying your headphones.
We hope you will continue to enjoy it for many more years to come!
Regarding the soreness from the headband, we recommend checking the following link: https://cutt.ly/OwPRjolS
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Don not attempt to update using INZONE hub.
INZONE H9 28 November 2023 by DARKRYDER7 (United Kingdom)
Don not attempt to update using INZONE hub... The update process will brick the dongle
Excellent
Excellent
Excellent
Hi DARKRYDER7,
Thank you for your feedback.
We're sorry to learn that you're experiencing an issue with the dongle.
We recommend following the steps on the link below to resolve the issue: https://cutt.ly/bwOXnoy0.
If the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Good headset - Worthless warranty
INZONE H9 25 November 2023 by AlexbyeSony (United Kingdom)
I bought this headset Sony INZONE H9 Noise Cancelling Wireless Gaming Headset 4 months ago Pro : Good sound, noise cancelling and mic Amazing conectiviti (u can have your phone PS5 or PC conected at the same time and works amazing. Great battery 100%. Very confortable to wear them even for period long time Con: They dont look that premium for the price you pay (the balck ones looks cooler) Custumer Service and warrnty is wortless = 0 = nada. Leather coming away from headband, not covered under warranty repair as it’s deemed physical damage.All I did was wear it on my head for a couple of hours in the evenings… 4 months in and it fails… and to add insult Sony want to charge insane amount of money for their manufacture problem. 42 £/h. For this reason, I do not recommend them to anyone. better with another brand, less prestige, cheaper, and less hassle. Will be my last product from Sony. Good luck!
Excellent
Good
Excellent
Hi AlexbyeSony,
We're sorry to learn that the leather of the headband is coming off.
Unfortunately, this is considered wear and tear, which isn't covered by the warranty. We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavours to ensure that all of our products meet our reputation for excellent quality and reliability. This is why Sony only uses high quality materials.
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Fantastic sound
INZONE H9 24 November 2023 by Devilshunter (United Kingdom)
Got to say these headphones are fantastic. Don’t feel heavy even after gaming for a few hours. Battery lasts ages and the sound is very impressive! Hear every footstep around you.
Excellent
Excellent
Excellent
Too many rough edges. Sound is nice though
INZONE H9 26 October 2023 by Pantsu san (United Kingdom)
Sound and noise cancelling performance is nice but, my god, Sony, why is there no native PS5 app when it's one of the headline features? Having to find and use a PC to customise the EQ and other settings is an oversight. Also, the notification sounds (turning off and on) sound like a broken stylophone. Why is there no announcer lady like on my Sony XM5 headphones? The comfort, sound and noise cancelling performance are all top tier (once you can set them up, using a PC). I paid about £100 for these. If I'd have paid full price (£269) then I would be livid at these rough edges. MAKE A NATIVE PS5 APP YOU DUMBOS
Excellent
Average
Poor
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony INZONE H9 gaming headset, and hope you continue to enjoy it for years to come.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Mazen @ Sony Support UK
Great headphones poor engineering
WHG900N-W 13 October 2023 by Rudester (USA) Verified Purchaser Verified
Bought these headphones but the leather on the headband came apart many people have been having this problem and I mean a lot of people love the headphones but man the headband will come apart be aware
Excellent
Excellent
Excellent
Poor
Excellent
Hi there!
We are sosrry to hear about what happened. This is definitely not the customer experience we want you to have. We need more details about your concern so we can better assist you. You can contact us by sending an email at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
We take all user input seriously and will make sure your comments reach the appropriate person.
Regards,
Vincent
Great audio, super comfortable but a little pricey
INZONE H9 08 October 2023 by DrDukka (United Kingdom)
I bought these to use with a PS5 and a PSVR2. The audio quality is a significant improvement on the ear buds that are supplied with the PSVR2, especially with the 3D effect which is quite convincing. I can where them comfortably for a long time. The only thing that stops me from giving it 5 stars is the price. There are other options for cheaper that give the same comfort and audio quality. Still a recommended set of headphones for my usage, and I'm happy that I went with them over the competition..
Excellent
Excellent
Excellent
Hi,
Thank you for your feedback.
We're glad to hear that you're enjoying your headphones.
We hope you will continue to enjoy it for many more years to come!
If you require any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.
Hana @Sony support UK
great device but 7 months later I have issues
WHG900N-W 05 October 2023 by heavyhitter (USA) Verified Purchaser Verified
I bought these head phones 7 months ago. love the sound quality and mic. but the soft cushion and leather part has come apart. I hate to tape it to keep it on. but other than that I use it almost daily.
Excellent
Excellent
Excellent
Good
Excellent
Hi heavyhitter,
Thank you for bringing this to our attention. While are thrilled to hear that you love the amazing sound and microphone quality of your INZONE H9 Wireless Noise Canceling Gaming Headset, we are really sorry if you are experiencing an issue with its soft cushion and leather part within 7 months of use. This is certainly not the news we'd like to hear from you.
We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony Username:
Telephone Number:
Model Number: INZONE H9 / WH-G900N
Issue:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Headband foam falls off after a few months
INZONE H9 08 September 2023 by Actualprey (United Kingdom)
DO NOT SPEND £300 on a pair of headphones with a known design flaw which Sony do not accept as a reason for return. These need a full redesign to improve the quality of the headband, as getting a new set kicks the issue further into the future. I am extremely disappointed that the headband foam fell off within months and there is no recourse from Sony to accept the issue.
Good
Poor
Good
Hi Actualprey,
Thank you for your review.
We're sorry to hear that the headband foam of your INZONE H9 after a few months, this is not the norm as we strive to deliver the best quality possible.
It's worth to mention that there is no known design issue with the INZONE H9 from our end, so we're afraid that this matter will be considered as wear and tear, and you can still send your device to our authorised service centre under chargeable service.
Rest assured, we have raised your feedback as a voice of customer, for the concerned team for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Sound is great, no mic settings
INZONE H9 05 September 2023 by Kat72 (United Kingdom)
The sound quality is really good, the 360 sound is noticeable at first but not once you’re used to it, is really good for gaming. The duel sound between dongle and Bluetooth connected to 2 different devices works well no issues Super light so comfy for long time wear, I had no issue wearing these for 8 hours straight the ear pads are really nice and comfy The sound profile scan of your ears - I’m not sure exactly what it changes or does as I didn’t notice anything drastic. Hard to tell when it’s low battery until it’s near death but they charge quickly. There are no mic settings, so it tends to pick up external sound sometimes or other sounds that you can filter out with other headsets. Mic Quality is pretty good from what my friends say A bit bigger than some other headsets but smaller than others but fine when sitting gaming just don’t bend over dramatically
Excellent
Good
Excellent
Hi Kat72,
Thank you for your review.
We're glad to hear that you're enjoying the quality of your INZONE H9 and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.
To learn more about the indicator of the headset's remaining battery, check this link: https://bit.ly/3LdA2Xm
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Inzone H9 Wireless Gaming Headphone
INZONE H9 25 August 2023 by Strabby (United Kingdom)
I have only had this item a few weeks. Quite bulky & heavier than I would like however quite comfortable up to about 30-40mins then ears / head gets hot and uncomfortable. Sound quality is good, handy noise cancelling which reduces other noise distractions. Overall build quality is plasticky and does not feel premium however quite a solid unit just a bit too bulky.
Good
Good
Good
Hi Strabby,
Thank you for your review.
We're glad to hear that you're enjoying your INZONE H9, and hope you continue to enjoy it for years to come.
You can check this link for the instructions of wearing the headset with the best way: https://bit.ly/44uWcLE
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs.We have raised your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Only one side works
WHG900N-W 27 July 2023 by Blancarte_666 (USA) Verified Purchaser Verified
Was so excited to try out got home opened it set up to my ps5 and only one side worked even hooked up to my pc to update nothing trying resetting nothing sad day
Poor
Poor
Poor
Excellent
Poor
Hi Blancarte_666, We're sorry to hear that one side of your Inzone H9 headset didn't work. We'd like to help you get your headphones working properly. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279890
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670441.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Great noise cancelling and sound quality, bad feat
WH-G900N/WZ E 26 July 2023 (Malaysia) Verified Purchaser Verified
Great noise cancelling and sound quality, bad feat
Excellent
Excellent
Average
Excellent surround sound, gaming and normal uses
WH-G900N/WZ E 01 July 2023 by Playstation girl (Singapore) Verified Purchaser Verified
I bought this a month ago, I cant begin to tell you how much I love the surround sound quality, even though it is not a music headphone, it is exceptionally good with the stereo and surround sound. Treble and bass are excellent as well, overall it is a well spent product for dual uses, if you are using for music, gaming and even conference calls. Last but not the least, I love the colours of the headphone, very PS5. Iconic look ;)
Excellent
Excellent
Excellent
Noise Cancelling at it best
WH-G900N/WZ E 01 July 2023 by Uncle_yemz (Malaysia) Verified Purchaser Verified
Bought it and used it everyday.. very good for gaming fps where enemy footstep is at clear direction.
Excellent
Excellent
Good
Interesting Headset
WHG900N-W 28 June 2023 by Sully2Gully (USA) Verified Purchaser Verified
I was very skeptical buying this headset but found myself enjoying the headset fast with its dual audio input and easy to use features also the comfort of the earmuffs. The only set back is i wish they had a better battery life.
Excellent
Good
Excellent
Good
Good
Hi Sully2Gully, You've made an excellent choice! We're thrilled to hear you're enjoying the dual audio input, ease of use, and comfortable fit of your Sony Inzone H9. And to ensure an optimal battery performance, please follow the steps on this link:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670440.html
Hope this helps!
Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam
Great sound quality
WH-G900N/WZ E 24 May 2023 by Canonchan (Malaysia) Verified Purchaser Verified
Deep bass and good balance on weight, not easy to fall off
Excellent
Excellent
Average
Great for gaming but mic already broken
INZONE H9 12 May 2023 by CentralPier9 (United Kingdom)
The headphone sounds great and is perfect for positioning in gaming. Spatial audio feature kinda works better when it's not on, and sound was not as good for music/videos as I hoped it would be. I wish it had aux in and for the mic arm to be removable. That would've made it the perfect headphone for both gaming and daily. Mic is already crackling after less than half a year of use, so it's dissappointing for the money I paid for it.
Good
Excellent
Average
Hi,
Thank you for your review.
We're sorry to learn that the microphone is crackling after only half a year of using the headphones.
We recommend making sure that it's running the latest firmware version: https://cutt.ly/p6UIl8r.
And make sure to setup and adjust the headphones equalizer up to get the best out of the unit: https://cutt.ly/46UIUUS & https://cutt.ly/C6UIPnp.
You may also reset and initialize the unit, then test it once more: https://cutt.ly/x6UOqPY & https://cutt.ly/m6UOtlL.
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.
Sawy @Sony Support UK
Good Headphone but mediocre Mic
WH-G900N/WZ E 07 May 2023 by Platinum_X (Malaysia) Verified Purchaser Verified
This is my review after 1 month of usage of the Inzone H9 headphone. I am an owner of Whxm4 and also the inzone H9 headphones and in terms of sound quality the H9 is slightly inferior to the XM4, but if you don't own the xm4 or xm5 then the H9 is a good choice. In terms on gaming on PC I am not sure why the sound is kinda soft especially when the spacial sound is turned on in the pc h9 inzone software. Hence, I opt to turn it off all the time in pc as the sound is much better with spacial sound turned off. As for gaming with H9 on PS5, it's sound quality is better compared to PC and the sound is also louder and more impactful. Mic quality is mediocre at best as it's overly sensitive whereby it picks up almost all of the background noises around me. If its just for casual gaming chat then it's ok but if you plan to use this for video streaming then it's better to get other headphones with better mic quality at this price point. The one thing I hope for is for the headphone to have a battery percentage indicator instead of just the bar you see on the screen via the inzone pc software or in ps5. Wish they will update it and make it similar to the x4 or x5 whereby the battery percentage will be told by the headphone by a female voice. In conclusion the H9 is a good headphone of you don't own a XM4 or XM5 else you can skip the H9 as the XM4 or 5 is a much better headphone with a better sound quality for general use compared the the H9 as the xm4 or 5 is of the similar pricing with the H9.
Good
Good
Average
poor connection and anc/ambient feature
WH-G900N/WZ E 01 May 2023 by ws05 (Malaysia) Verified Purchaser Verified
1. used roughly one month, terrible connection with either Bluetooth or a dongle (usb receiver), especially playing online games using this so-called gaming headset (random disconnect and suddenly have a buzzy sound) 2. dont even have anc and ambient features so terrible, especially ambient are expecting the user can hear the surrounding voice clearly so that no need to take it out but the ambient sound quality real terrible, like a random no brand quality, 3. when open either anc or ambient mode, if got fan, the fan sound literally amplified through the mic, like u r not just hearing fan sound but oso another fan sound from mic even mic has been disabled, ambient mode is still fine, but having this issues in anc mode, I really no idea what is the purpose to use anc mode in this case, (at least my airpod pro don't have this issues either in anc or ambient and I expect sony wh(but I didn't buy this sony wh) also won't have this issues, but both of them not suitable for pc gaming or general use since those are special design for a mobile device. 4. mic is also not good based on the feedback from my friend when I join the voice channel in Discord 5. only battery and wearing comfort is good for me at least match with this price tag 6. overall, connection stability and (ANC/ambient) mode do not match this price especially when this headset is special design for gaming and hope those gamers not need to take off it to hear some surrounding voice (like someone calling u, outside have something happen, etc), feels bad to spend this huge expense but it's quality = random no brand product, cuz I expect to buy a headset at least withstand for 5 yrs (min 3 yrs). 7. one small thing is pls show the battery % inside of the bar only, at least i know when to charge (for firmware update, and extra control for pause resume or next those basic feature for a headset (for next generation)
Poor
Good
Poor
Incredible Headset, Great Quality!
INZONE H9 23 April 2023 by Rhys1407 (United Kingdom)
Bought a month ago, fell in love immediately. Noise cancellation is perfect, the hub is great to make the EQ perfect, and the compatibility between PS5 and PC is awesome too. Sony adding their perfect sound quality to a gaming headset is just what was needed.
Excellent
Excellent
Excellent
Wonderful and awesome product
WH-G900N/WZ E 17 April 2023 by Kah Kin (Malaysia) Verified Purchaser Verified
I bought this headset a month ago and am so haapy I bought it as the headset has exceeded my expectations regardless use it on PS5 or PC. The 3D sound and noise cancellation features just simply awesome.
Excellent
Excellent
Excellent
Excellent Sound & Comfort
WH-G900N/WZ E 14 April 2023 by psputro (Indonesia) Verified Purchaser Verified
Bought this to replace my Pulse 3D that has started to fall apart. Wearing this headset is very comfortable compared to Pulse 3D, which tends to press against your head & ears quite hard. Great sound staging, excellent noise cancelling & external sound isolation. With this price point the build quality could be better though.
Excellent
Excellent
Good
Excellent audio quality, but a design flaw.
WHG900N-W 02 April 2023 by KonnerC (USA) Verified Purchaser Verified
This product worked pretty good up unti last week. The audio works perfectly fine but the cushion and fabric that kept it in place has torn completely off. I've never had this issue before. It just sort of came out a random day and I tried to keep it together for a little while, but now I can't use them anymore. Otherwise, the audio quality is fantastic and the noise cancellation is pretty solid. I've had them since July. I hope to get a replacement.
Good
Excellent
Good
Average
Excellent
Hi KonnerC,
We're sorry to hear about what happened to the INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for any inconvenience. In this case, you can check our contact details or send us email to help your further:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Also, you can email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Fantastic headset
INZONE H9 24 March 2023 by Kellyj5486 (United Kingdom)
This headset is amazing, you can totally block out the sound around you for a more emersive experience. A bit on the expensive side but worth the money. You can alter sound settings easily on the app to further enhance your experience. I've never owned such a superior headset until now. Easy to use and to connect, fantastic battery life. Clear, crisp and microphone quality is amazing! Overall best thing I've purchased for my ps5!!!
Excellent
Excellent
Excellent
Comparison to pulse 3D
INZONE H9 14 March 2023 by Ridgeyred (United Kingdom)
Compared to 3d pulse headset which is good these are an improvement obviously considering price differance. They are more comfortable and feel lighter on the head. There is a notice improvement in sound quality and 3D audio. I do like these so if your happy to pay the price I'd say go for it. Also gave them a go on my PC and the inzone app give's you much more choice in tweaking the sound to your liking but unfortunately this doesn't carry over to PS5.
Good
Good
Excellent
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your headphones and happy with the sound quality we always aim to deliver! We're also glad to keep you as one of our loyal family members and hope you continue to enjoy it for years to come!
Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers!
Mennah @Sony Support UK
They have great sound when playing any game.
WHG900N-W 28 February 2023 by Sasc4 (USA)
But this is my second pair since December 18th 2022 that I received the first one. And they started having some static sound “which is really annoying”. I send them back to Sony and they would send me a new one which they started to have the same issue. I’ve tried everything to see what is the problem but nothing seems to be it, they just keep the static noises while playing.
Poor
Poor
Excellent
Good
Hi Sasc4,
This is not the experience that we want you to have. For optimum performance, make sure that the software version of the headphones is up-to-date. Please refer to these links for more information:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670425.html
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/software/00283325
Place the headphones and the USB transceiver close together. Since the antenna is located inside the left unit, to avoid obstacles between the antenna and the USB transceiver it is recommended that you connect the USB transceiver on the left side of the computer or PS5.
You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00282859
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
It is too expensive
WH-G900N/WZ E 15 February 2023 by ZenOh168 (Indonesia) Verified Purchaser Verified
I bought this at same price as I bought another Sony XM4 headset. The sound quality is quite similar or little inferior to XM4. I am disappointed that it does not come with a case. The build quality feels good & it is very comfortable. I think the microphone quality is not better than XM4 which is disappointment because it has dedicated microphone.
Good
Good
Good
I'm so impresse, satisfied
WH-G900N/WZ E 11 February 2023 by nazayie (Malaysia) Verified Purchaser Verified
The sound quality is outstanding especially when playing on PS5, watching movie the clarity of sound is shocking me. Only about thr mic maybe need to improve some more quality, if Sony can make the mic like as professional mic I think it will be a perfect headphone.
Excellent
Good
Excellent
Not happy at all!!
INZONE H9 03 February 2023 by KCeo (United Kingdom)
If you're buying this headset for PS5 you can't update it unless you have a Computer
Excellent
Poor
Hi,
Thank you for your review, and we're sorry to hear that our service hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.
We'd like to confirm that updating the headphones firmware requires Windows computer (Windows 10 or later) to install the latest version of the INZONE Hub app as clarified here: http://bit.ly/3HXyLT0
Moreover, don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers.
Mennah @Sony Support UK
Good headset but build quality poor
INZONE H9 03 February 2023 by Serenica (United Kingdom)
I bought this recently and whilst the actual headset is great and I love the ANC the build quality is poor especially for a premium cost product. I have had the headset for a couple of months and already the material covering the foam on the headband has come away. This appears to be a common problem judging by other reviews I have read
Excellent
Poor
Good
Hi Serenica,
Thank you for your review.
We're sorry to hear that the ear pads material of your INZONE-H9 has deteriorated after a couple of months, this is not the norm as we strive to deliver the best quality possible. We are always delighted to hear from our customers, and are always working to develop our products to suit your needs. Furthermore, we've raised your feedback as voice of customer, to the concerned team for future consideration and developments.
If you need further assistance regarding replacing the ear pads, you can contact us using this link: https://cutt.ly/X2x1D7u
Omnia @Sony Support UK
As expected of Sony sound quality but..
WH-G900N/WZ E 03 February 2023 by Yumie (Malaysia) Verified Purchaser Verified
I bought this 4 months ago, the sound was great for my music and gaming needs. The mic works nicely for games communication as well. However I regret to share that the headband for the headset did not last as long as I hope it would. Sony customer service seems to be non existant online and the number I contacted has not been fruitful at all. I wish the built quality can be improved because this is my first time spending the most for a headphone, I went for the best brand I was told, I was happy at first but now I am disappointed
Excellent
Average
Excellent
Mr
WH-G900N/WZ E 31 January 2023 by Mf2020 (Malaysia) Verified Purchaser Verified
I bought a month ago and I’m happy and satisfied with the quality and sound and music playing with this headset.
Excellent
Excellent
Excellent
LOW QUALITY ON SOUND AND MIC
WH-G900N/WZ E 28 January 2023 by YOD4 (Malaysia) Verified Purchaser Verified
I bought it 5 months ago, and I'm aware that the mic output is so terrible, and the sound when goes maximum is as the sound broke. The speaker headset cant handle it!!!! Plus, I think the majority of the user of this brand have difficulty updating the software. I'm so upset with this product and software.
Fair
Excellent
Poor