This error occurs when the TV SideView application is unable to control the Blu-ray Disc player. Try the following troubleshooting to resolve the issue:
NOTE: Some remote devices cannot properly connect to the Blu-ray Disc player when using a proxy. Because each of these steps represents a possible solution to this issue, check the status of the Blu-ray Disc player after completing each step.
- Check your network connections. Make sure that your remote device and Blu-ray Disc player are on the same local network.
- Restart your remote device Wi-Fi service connection.
- If your remote device is using a proxy, set the Proxy Setting to Off.
IMPORTANT: Follow the same troubleshooting if the TV SideView application cannot detect the Blu-ray Disc player.