Article ID : 00180516 / Last Modified : 16/08/2017Print

Information about VAIO Personal Computer VPCSB1 series bundled with Windows 7 Professional 32-bit Recovery Discs


    Dear Valued VAIO Customers,

    Sony has identified a limited number of VAIO Personal Computer VPCSB1 series which cannot be recovered using the bundled Windows® 7 Professional 32-bit recovery discs due to incorrect recovery image.

    Should you try to recover your operating system using the bundled Windows® 7 Professional 32-bit recovery discs, there is a possibility that the following message may appear in Mandarin and the recovery process may not start.

    Please click here to verify if your unit is affected.

    If the unit you own is identified as being affected, please contact your nearest Sony Service Centre and we will offer a free exchange of the Windows®  7 Professional 32-bit recovery discs.

    We sincerely apologize for any inconvenience this may have caused. Your understanding and cooperation in this matter is greatly appreciated.


    Kepada Pemilik VAIO yang terhormat,

    Sony telah mengidentifikasi bahwa pada beberapa produk VAIO Personal Computer seri VPCSB1 tidak dapat melakukan proses recovery menggunakan paket recovery disc Windows® 7 Professional 32-bit dikarenakan kesalahan gambar pada saat recovery.

    Apabila Anda mencoba untuk me-recover sistem operasi menggunakan recovery discs Windows® 7 Professional 32-bit yang terdapat pada paket pembelian, akan terdapat kemungkinan pesan dibawah ini akan muncul dengan bahasa Mandarin dan proses recovery tidak dapat berjalan.


    Silahkan klik disini untuk memastikan apakah unit Anda termasuk dalam program penukaran ini.

    Apabila unit Anda teridentifikasi sebagai salah satu unit tersebut, silahkan menghubungi Sony Service Centre dan kami akan menukar recovery discs Windows®  7 Professional 32-bit Anda secara cuma-cuma (gratis).

    Kami mohon maaf atas ketidaknyamanan ini. Pengertian dan kerjasama Anda sangat kami hargai.


    (Privacy policy)
    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement, the free repair service mentioned in this announcement and other related services. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.

    *Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement.  (Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)