Article ID : 00180576 / Last Modified : 16/08/2017Print

Notice of Extended In-Warranty terms of LCD Panel Repair for BRAVIA LCD TV KDL-55HX950 and KDL-55HX955 Customers


    Dear Valued Sony customers,

    We'd like to announce that there is an LCD panel issue affecting the BRAVIA LCD TV KDL-55HX950 and KDL-55HX955 marketed since October 2012, where the symptoms described below may appear on its LCD panel.

    As such, the in-warranty terms for the above-mentioned model for such symptom will be extended until September 30, 2017.

    For more details, please visit the local Support website of your country/region here .

    We appreciate your understanding in this matter, and apologize for any inconvenience caused.

    <Affected Model>
    <Extended Warranty Term>
    Until September 30, 2017

    <The symptoms will be repaired free of charge during such In-Warranty Terms>
    Horizontal Line and Horizontal Bar symptoms on the displayed picture.

    If the diagnosis of the issue is indicated as the affected LCD Panel failure, the treatment will be applied by following our internal procedure, even if in-warranty period has expired.

    [Privacy policy]
    In addition to our Data Protection Policy (, this notice shall apply to personal information which you provided us in connection with the subject matter. By providing any personal information, you are deemed to have read and consented to us using, collecting and processing your personal information in the manner described in such Policy and this notice. 

    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.

    *Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement. (Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)