Article ID : 00180733 / Last Modified : 16/08/2017Print

Notice for free inspection and repair of BRAVIA Television Models [KDL-40CX520 and KDL-46CX520]


    Thank you for your continued interest in Sony products.


    Recently, we became aware of a potential issue affecting a small number of units of BRAVIA Televisions - models KDL-40CX520 and KDL-46CX520, which were sold since February 2011 onwards. These affected units did not meet Sony’s design requirements for part of its insulation material and as such, when the units are subject to certain rare conditions (such as high temperature, high humidity and continuous usage for a prolonged period of time),customers who come into contact with the metal parts of the affected units or metal parts of a product connected to the affected units, may possibly experience a very slight irritation with no harmful effects on the body.


    To ensure customer satisfaction, we will provide free inspection and repair for the affected units.


    Affected models: KDL-40CX520 and KDL-46CX520 sold since February 2011 onwards.


    In order to determine if your unit is affected, we need to verify this through a serial number check. Please click here to find out how to check and note down the serial number of your TV set.


    Once you have noted down the serial number, click here to enter the serial number and verify if your unit is affected or not.


    If you own the affected models, please contact your local Sony service centre for detailed information regarding the free inspection and repair. A list of the Sony service centers can be found in the Service Centers page.



    Pemberitahuan adanya inspeksi dan perbaikan gratis pada Televisi BRAVIA model KDL-40CX520 dan KDL-46CX520.


    Terima Kasih atas ketertarikan Anda yang terus-menerus terhadap produk Sony.


    Baru-baru ini kami mendapati adanya kemungkinan terjadinya gangguan pada beberapa unit Televisi BRAVIA – model KDL-40CX520, KDL-46CX520 yang dijual sejak bulan Februari 2011. Unit yang diketahui terkena gangguan ini tidak memenuhi standar desain Sony pada beberapa material pelapis luar, apabila unit-unit tersebut mengalami kondisi-kondisi tertentu (seperti temperatur tinggi, kelembapan tingkat tinggi dan pemakaian berkala dalam waktu lama), maka konsumen yang kebetulan bersentuhan dengan bagian metal dari unit tersebut atau bagian metal yang terhubung dengan unit tersebut, akan terdapat kemungkinan terkena iritasi ringan, namun tidak akan ada efek bahaya pada tubuh.


    Untuk memastikan kepuasan pelanggan, kami akan menyediakan layanan pengecekan dan perbaikan gratis terhadap unit-unit yang terkena gangguan.


    Model-model yang terkena gangguan: KDL-40CX520, KDL-46CX520 yang dijual sejak bulan Februari 2011.


    Untuk mengetahui apakah unit Anda terkena gangguan atau tidak, kami perlu memastikan terlebih dahuku melalui pengecekan nomor seri. Silahkan klik disini untuk mengetahui bagaimana cara memeriksa dan mencatat nomor seri TV anda.


    Apabila anda sudah mencatat nomor seri TV anda, klik disini untuk memasukkan nomor seri dan memastikan apakah unit anda terkena gangguan atau tidak.


    Apabila anda memiliki produk yang terkena gangguan, silahkan hubungi Sony service centre terdekat anda untuk mendapatkan informasi lengkap mengenai layanan pengecekan dan perbaikan gratis ini. Daftar Sony service centers dapat anda temukan dihalaman Service Centers.


    [Privacy policy]
    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.

    *Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement. (Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)