Sony Support

Article ID : 00181738 / Last Modified : 16/08/2017

Free Exchange of External Battery Case for "CD Walkman" (D-NE800, D-NE800LS, D-EJ700, D-EJ800, D-NE1, D-NE9, D-EJ985, D-EJ885)

    2004-10-14
    Sony would like to offer a free exchange of the external battery case included in the package of “CD Walkman” , having model names of “D-NE800”, “D-NE800LS”, “D-EJ700”, “D-EJ800”, “D-NE1”, “D-NE9”, “D-EJ985” and “D-EJ885”. We have discovered there is a possibility that some of the external battery cases included in the package of the models mentioned above may overheat and alter in shape due to a problem with the cords of such external battery cases.

    We would like to ask all customers who own a “CD Walkman” with the model names and serial numbers listed below to contact our service centre.

    *Note: The main unit of the “CD Walkman” operates normally. The exchange does not apply to the main unit. 

    We sincerely apologize for any inconvenience that this issue may cause.

    For owners of D-NE800, D-NE800LS,D-EJ700, D-EJ800

    We offer a free exchange of the external battery case of the following models with the listed serial numbers:　

     For owners of D-NE1, D-NE9, D-EJ985, D-EJ885
    We offer a free exchange of the external battery case of the following models with the listed serial numbers:　

    Model Name Serial Number
    D-NE1 2000001～5153440、5920001～5921546 
    D-NE9 2000001～5103846、5930001～5931644 
    D-EJ985 2000001～5232252、5950001～5956651 
    D-EJ885 2000001～5354075、5960001～5967043 

    Although we have already offered a free exchange of the external battery case for 
    these four models on November 19, 2003 , we have recently discovered that the replaced
    battery cases still have a rare possibility of the same problem . 

    We would like to again offer a free exchange of the battery case with a further improved 
    battery case for all customers who own the affected CD Walkman. 

    How to Check the Model Name and Serial Number

     Check here for the model name 
    <Back side of main unit>

    Check here for the serial number
    <Inside the lid of the main unit>

    Photo of External Battery Case


    Contact
    Please contact the nearest Sony authorised centre to find out the detailed information about the exchange service. A list of the Sony service centres can be found in the Support Network page.

    Privacy Statement
    Personal information, such as your name and mailing address, provided to the contact above will be kept and used only for the free exchange and repair service. The information may be disclosed to the third party subcontractors that operate such service on behalf of Sony, but will be strictly controlled and will not be used for any other purposes.