Free Exchange of External Battery Case for "CD Walkman" (D-NE800, D-NE800LS, D-EJ700, D-EJ800, D-NE1, D-NE9, D-EJ985, D-EJ885)
We would like to ask all customers who own a “CD Walkman” with the model names and serial numbers listed below to contact our service centre.
*Note: The main unit of the “CD Walkman” operates normally. The exchange does not apply to the main unit.
We sincerely apologize for any inconvenience that this issue may cause.
For owners of D-NE800, D-NE800LS,D-EJ700, D-EJ800
We offer a free exchange of the external battery case of the following models with the listed serial numbers:
For owners of D-NE1, D-NE9, D-EJ985, D-EJ885
We offer a free exchange of the external battery case of the following models with the listed serial numbers:
Model Name | Serial Number |
D-NE1 | 2000001~5153440、5920001~5921546 |
D-NE9 | 2000001~5103846、5930001~5931644 |
D-EJ985 | 2000001~5232252、5950001~5956651 |
D-EJ885 | 2000001~5354075、5960001~5967043 |
Although we have already offered a free exchange of the external battery case for
these four models on November 19, 2003 , we have recently discovered that the replaced
battery cases still have a rare possibility of the same problem .
We would like to again offer a free exchange of the battery case with a further improved
battery case for all customers who own the affected CD Walkman.
How to Check the Model Name and Serial Number
Check here for the model name
<Back side of main unit>
Check here for the serial number
<Inside the lid of the main unit>
Photo of External Battery Case
Contact
Please contact the nearest Sony authorised centre to find out the detailed information about the exchange service. A list of the Sony service centres can be found in the Support Network page.
Privacy Statement
Personal information, such as your name and mailing address, provided to the contact above will be kept and used only for the free exchange and repair service. The information may be disclosed to the third party subcontractors that operate such service on behalf of Sony, but will be strictly controlled and will not be used for any other purposes.