Article ID : 00181889 / Last Modified : 16/08/2017

Notice of warranty extension for VAIO Notebook Computer - VGN-CS series and VGN-BZ series - Updated on 20th April 2010


    Kepada pelanggan Sony VAIO yang terhormat

    Layanan perbaikan gratis untuk VAIO Notebook Computer – seri VGN-CS dan seri VGN-BZ akan berakhir pada 31 Maret 2017.


    Pemberitahuan mengenai perpanjangan garansi kepada pemilik VAIO Notebook Computer – VGN-CS series dan VGN-BZ series – Diperbaharui tanggal 20 April 2010.


    Kepada pelanggan Sony VAIO yang terhormat,

    Pemberitahuan mengenai perpanjangan masa garansi untuk VAIO Notebook Computer – seri VGN-CS dan seri VGN-BZ telah kami informasikan pada tanggal 10 September 2009. Sebagai hasil analisa secara terus menerus terhadap suplai suku cadang dan pemantauan di pasar sejak pemberitahuan tersebut, diketahui bahwa terdapat beberapa model dari VAIO yang tercantum di pemberitahuan sebelumnya dapat mengeluarkan bunyi yang terus menerus terdengar pada saat kipas pendingin (cooling fans) berputar dan gejala yang sama dapat terjadi setelah 2 tahun periode perbaikan gratis diberitahukan di pemberitahuan sebelumnya. Untuk itu, Sony akan menawarkan perpanjangan perbaikan gratis sampai dengan pemberitahuan berikutnya.

    Sebagai tambahan, silahkan klik disini untuk mengetahui model-model yang tidak termasuk pada pemberitahuan sebelumnya yang kemungkinan juga dapat menunjukkan gejala serupa.


    Dear Valued Sony VAIO customers,

    The notice of warranty extension for VAIO Notebook Computer - VGN-CS series and VGN-BZ series was announced last September 10, 2009. As a result of continuous analysis with the part supplier and monitoring of the market since the announcement, it turned out that some models of VAIO listed in the previous announcement may make a continuous noise while their cooling fans are revolving and same symptom may occur after the 2-year free repair period offered in the previous announcement. Therefore, Sony will offer an extension of free repair service until further notice.
    In addition, please click here to check for the models not covered in the previous announcement which may exhibit the same symptom.



    Dear Valued Sony VAIO customers,

    It has transpired that some VGN-CS series and VGN-BZ series VAIO notebook computers exhibit some uncharacteristic fan noise.

    Affected VAIO notebook computers may exhibit the following symptom:
    - Cooling fan starts to make an unusual noise

    Please click here to check the affected model list.

    For affected models highlighted in this notice, Sony will offer a free repair service for two years starting from the purchase date.

    Please contact the nearest Sony Service Center if your VAIO notebook computer exhibits the above-mentioned symptom.

    We apologize for any inconvenience this may have caused. 

    Your understanding and cooperation on this matter will be greatly appreciated.

    (Privacy policy)

    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement, the free repair service mentioned in this announcement and other related services. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.


    *Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement.  (Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)