Article ID : 00181912 / Last Modified : 16/08/2017

Notice for Owners of Sony VAIO JS4 Series All-in-one Desktop Personal Computers


    Kepada pelanggan Sony VAIO yang terhormat

    Layanan perbaikan gratis untuk Sony VAIO seri JS4 All-in-one Desktop Personal Computer akan berakhir pada 31 Maret 2017.


    Dear valued Sony VAIO customers,

    Sony recently identified a minor quality issue involving a small percentage of the VAIO JS4 Series all-in-one desktop Personal Computer sold since October 22, 2009. When powering on or resuming from hibernation in a low temperature environment, the Personal Computer may not start properly.

    Models affected:

    Sony will be providing free repair for customers of the affected models if such models exhibit the above-mentioned symptoms.

    Please contact the nearest Sony Service Center if you have any of the models stated above.

    We apologize for any inconvenience caused.

    (Privacy policy)

    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement, the free repair service mentioned in this announcement and other related services. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.

    *Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement. (Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)