Article ID : 00189340 / Last Modified : 31/05/2021

What should I do If I lose the charging case or one side of the Wireless Headphones?

Can I buy the charging case or only one side of the headphones?

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Both sides of the wireless headset and the charging case require unique connection settings that can only be set at a Sony Authorized Service Center.

    If you have lost, or damaged your charging case or earbuds, you can send in the remaining headset unit(s) and/or charging case to our Sony Authorised Service Center for further verification and advice on the necessary service action required for your model.


    1. The warranty doesn't cover the cost of replacing the missing items.
    2. The charging case and single units of the headset are not sold separately.