YouTube App doesn't launch, freezes, or Error message appears

If the issue persists, it may be resolved by initializing the YouTube app using the following procedure.
NOTE: The display screen may differ depending on your TV model or OS version.

1. Open the  Settings screen.   How to access Settings 
   • Using the  Quick Settings button (For models released in 2019 or later)
     1. Press the  (Quick Settings) button on the remote control.
     2. Select  Settings.
   • Using the HOME button
     1. Press the HOME button on the remote control.
     2. Select  Settings.
2. Select Apps.
   
3. Select YouTube.
   
4. Select Clear data.
   
5. Choose OK.
6. Select Clear cache.
   
7. Choose OK.
8. Select Force stop.
   
9. Launch YouTube app from Home screen.
10. If the above steps do not help to resolve the issue, perform the following steps:

• How to restart (reset) an Android TV?
• Adjust date and time settings on Android TV
• How to perform a software update

NOTE:

• Once this issue occurs, it may continue to occur even after the temporary connection failure is resolved. The procedure above is the solution for such cases.
• You can also refer to this video on how to initialise YouTube app.
  
  

  Tip: Learn how to turn captions on or off when watching Internet videos from YouTube

If you encounter this error message "Due to internal error caused, internet browser will close" when launching YouTube app, please use the built-in internet browser on your TV to access YouTube temporarily via this URL https://www.youtube.com/tv#/ . To use the browser, you may refer to this article on How to access and use the Internet browser of the TV. 

This issue is currently under investigation and we are sorry for the inconvenience caused.

For other YouTube app issues, it may be resolved by initializing the Internet Browser app using the following procedure.

1. Press the HOME button on the remote control.
2. Select Application.
3. Select Internet Browser.
   
    
4. Press OPTIONS on the remote control.
   
    
5. Select Browser Settings.
   
    
6. Select Delete all Cookies.
   
    
7. Choose Yes.
   
    

NOTE: Once this issue occurs, it may continue to occur even after the temporary connection failure is resolved. The procedure above is the solution for such cases.

Applicable Product Series: R3xxC, R4xxC, R5xxC, W7xxD, W6xxD, W7xxE, W6xxE, X70xxE, X67xxE, W6xxF, W7xxF, X70xxF series

• Initialise the TV personal information:

1. Select [HOME] > [Settings] > [Customer Support]

2. Select [Initialize Personal Information]

3. Select [OK]

NOTE:

• Once this issue occurs, it may continue to occur even after the temporary connection failure is resolved. The procedure above is the solution for such cases.
• You can also refer to this video on how to initialise TV personal information.
  
  

  Tip: Learn how to turn captions on or off when watching Internet videos from YouTube