IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Follow these steps to troubleshoot this issue:
- Restart your smartphone.
- Replace the existing cable that you use to connect the smartphone with a new, shorter cable.
- The condition of the cable you have been using may have deteriorated causing it not to work properly.
- If you use an iPhone, we recommend using a Lightning cable manufactured by Apple.
- For models with a supplied USB extension cable, if you need to use a USB extension cable, use the cable supplied with the car stereo.