Article ID : 00249468 / Last Modified : 11/08/2020

“Location is not available” appears when you connect the device to a Windows computer

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    If an error message, “Location is not available” appears, just close the message dialog box and continue.

    Notes:

    • This message may not appear if you turn off the AutoPlay function on the computer.
    • The text of the message displayed may vary depending on the operating system version.