Article ID : S500011932 / Last Modified : 06/07/2018

Battery charge does not start even though the IC recorder was connected to a USB port on the computer. Why is that so?

Battery charge does not start even though the IC recorder was connected to a USB port on the computer.

    In the following cases, it is not possible to charge the battery. Please make sure of the followings:

    • Alkaline battery is used. To charge the battery, use the nickel hydride rechargeable battery.
       
    • The battery is inserted with incorrect polarity. Please check the polarity of the battery and insert it with correct direction.
       
    • USB CHARGE of DETAIL MENU in the menu is set to OFF. To charge the batteries using the computer, set it to ON.
       
    • System requirements of the computer have not been met.
       
    • A USB hub or a USB extension cable is used. Connecting the IC recorder with a USB hub or a USB extension cable is not guaranteed. Connect the IC recorder directly to the computer.
       
    • More than two USB devices are connected to the computer. Connecting more than two USB devices to the computer is not guaranteed. Connect only the IC recorder to the computer.
       
    • The computer is turned off. After turning on the computer, connect the IC recorder.
       
    • Playing back messages or files using the built-in speaker. While playing back messages or files using the built-in speaker, it is not possible to charge the battery. Stop the playback, and then connect the IC recorder to the computer.
       
    • or is flashing on the display window on the IC recorder. While or is flashing instead of the remaining battery/charging indicator, the battery can not be charged. Charge the battery in an environment with a temperature ranging from 5 Celsius degree to 35 Celsius degree.


    If the battery charge does not start even after checking all of the above, a connection error might be a cause. Please check the connection to the computer with the steps below.

    • Remove the IC recorder from the computer and connect it again.
       
    • When the computer has two or more USB connectors, try to connect to another USB connector.
       
    • Remove the IC recorder from the computer, restart the computer and connect it again.


    Note:

    • While charging the battery, CONNECTING and the charging indicator are displayed in an animation.
       
    • When the charging indicator indicates FULL , battery charge is completed.
      (Charging time: approx. 4 hours.)