Article ID : 00083257 / Last Modified : 16/06/2020

Bluetooth connection with wireless headphones or speakers is suddenly disconnected.

    The headphones or speakers may have automatically switched the Bluetooth connection to another paired device. On that other possibly connected device, disconnect the Bluetooth connection and then try connecting with the desired device again.

    NOTES:

    • The wireless headphones or speakers can be paired with multiple devices, but cannot connect to two or more devices at the same time.
    • The operation described in this FAQ is not guaranteed to resolve the issue.

    If the issue occurs, the following Suggestions may also be helpful:

    Suggestion 1

    Even if the connection is completed, the Bluetooth headphones or speakers connection may be switched to a previously paired device for which a connection request was issued later.
    NOTE: The following example shows the situation when the Bluetooth connection with headphones and smartphone are disconnected.

    1. Headphones and smartphone are connected via Bluetooth
      Image 1: Headphones and smartphone are connected via Bluetooth
    2. Computer (previously connected with the headphone) tries again to connect the headphones via Bluetooth
      NOTE: Depending on the device, such as computer, a connection request may be issued automatically. For details, see the Suggestion 2.
      Image 2: Computer tries again to connect the headphones via Bluetooth
    3. The Bluetooth connection with the headphones and smartphone are disconnected, and the headphones are connected with the computer
      Image 3: The Bluetooth connection with the headphones and smartphone are disconnected, and the headphones are connected with the computer

    Suggestion 2

    Depending on the device, the connection request to the last connected device may be switched when the device is turned ON or the Bluetooth setting is ON.
    NOTE: The following example shows the situation when the computer is connected to the headphones automatically.

    1. The computer turns ON
      Image 1: The computer turns ON
    2. The computer requests to connect with the headphones
      Image 2: The computer requests to connect with the headphones
    3. The computer is connected to the headphones via Bluetooth
      Image 3: The computer is connected to the headphones via Bluetooth

    Suggestion 3

    When the situation described in Suggestion 1 and Suggestion 2 occur, the wireless headphones or speakers may be connect to an undesired device. To prevent this, initialize the headphones or speakers (see the product manual), or delete the paring information of the headphones or speakers on the device that you do not want to connect (see the manual of that device).