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Sony SupportXAV Series

XAV-9500ES

10.1'' (25.7 cm) Mobile ES™ High-Resolution Digital Media Receiver / Included components may vary by country or region of purchase: RM-X400

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Questions & Answers: 47

How to connect a Sony Bluetooth car stereo system with a smartphone (DSX - XAV - MEX - WX series)How to pair your Sony car audio unit with a phone The pairing procedure (Activate Bluetooth Pairing mode) might differ depending on your model. In this article, we'll review some examples per series (DSX, XAV, MEX
How do I register a Sony product?Please click on the links below to register your product in your locale. Australia Hong Kong (香港) India Indonesia Malaysia Middle East Asia (English) Middle East Asia (Arabic) New Zealand Philippines Singapore South
Apple CarPlay doesn't display on my car stereo even after selecting the iconIf your car stereo doesn't switch to the Apple CarPlay screen, the connection between your iPhone and car stereo may have failed. If this happens, follow the steps below: Select the Device Connection screen in the
When using the car audio, Siri or Google Assistant does not launch when I say Hey Siri or OK GoogleThe car audio models listed in the Assigned Product and Categories of This Article do not support launching Siri or Google Assistant by saying Hey Siri or OK Google. Siri or Google Assistant can only be activated
After a call conversation, the sound from Android Auto is heard from the smartphone.Depending on the smartphone, the Android Auto sound may be heard from the smartphone after a call conversation. If this occurs, use the car stereo's Device Connection screen to end the smartphone connection (disconnect)
"Network Timeout Error" is displayed on the XAV-9500ES while performing a firmware update in USB tethering mode.Make sure you're in an area with a good signal and try the update again. If the date and time aren't correct, set the correct date and time in the Date/Time settings.
A message urging a data repair is displayed on the computer after connecting the USB flash drive used on the car audio (XAV-9500ES)If a data repair message appears, back up the data stored on the drive, if necessary, then format the USB flash drive. Refer to the USB flash drive manual for details on how to format the USB flash drive.
The rear view camera or black screen remains when the R (reverse) position of the shift lever is released (XAV-9500ES).If this issue occurs, connect the camera power cord (lead) to the power terminal for accessories.
System requirements needed for using an Android phone with Android Auto via a wireless connection (XAV-9500ES)For the system requirements, refer to the Get started with Android Auto Google web page.
The Apple CarPlay or Android Auto wireless connection does not resume when the car stereo is turned on.If the Apple CarPlay or the Android Auto wireless connection does not resume even when the car stereo is turned on, try one of the following: Turn the car stereo off and then back on again. If you are using an iPhone

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