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Sony SupportSound Bars & Surround Speakers

HT-G700

3.1ch Dolby Atmos®/ DTS:X™ Soundbar | HT-G700 / Included components may vary by country or region of purchase: SA-G700, SA-WG700, RMT-AH507J, RMT-AH507U

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Connectivity Guide to TV

Learn how to connect your audio & video products to your TV.
*Selected product categories only

Headphones Troubleshooting Guide

Are you having issues with your Headphones?
Try these steps to resolve your issue online
Important Information

Popular Topics

How to Set Up for the First Time

Learn how easy it is to set up your HT-G700 and some recommended settings for an ideal experience!

Sound Bar Troubleshooting Guide

Save time, fix your Sound Bar Online
  • How to troubleshoot low sound or no audio from the rear surround sound speakers.
  • PUSH POWER / PROTECT / PROTECTOR is flashing in the display of the home audio device.
  • How to reset the Sound Bar
  • Always update to the latest Software / Firmware version to enjoy the latest features & better performance!

Important Information

  • Notice for certain Sony Blu-ray & DVD Players, Home Theater Systems, and A/V Receivers: Temporarily Disabled Internet Services
  • Windows 10 information
  • Pemberhentian dukungan untuk produk yang menggunakan sistem operasi Windows Vista

Downloads

Support by Sony mobile app

Stay informed about news, software/firmware updates and more!

Release Date
  • Firmware Update to Version 1.097 or 2.121Release Date: 30/05/2022
    30/05/2022

Manuals

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File Size
Release Date
  • [PDF]Operating Instructions - For Asia and Oceania (except for India, Australia, and New Zealand)(4.96 MB)Release Date: 17/10/2021
    4.96 MB
    17/10/2021
  • [PDF]Operating Instructions - For Africa and Middle East(7.01 MB)Release Date: 24/09/2020
    7.01 MB
    24/09/2020
  • [PDF]Startup Guide - For Africa and Middle East(1.14 MB)Release Date: 07/06/2020
    1.14 MB
    07/06/2020
  • [PDF]Operating Instructions - For India, Australia, and New Zealand(951 KB)Release Date: 11/05/2020
    951 KB
    11/05/2020
  • [PDF]Startup Guide - For North America, Asia, and Oceania(1.15 MB)Release Date: 11/05/2020
    1.15 MB
    11/05/2020

Questions & Answers

  • Sound lags from the sound Bar when connected to a source device via HDMI
  • How to operate the Sound Bar using the TV remote control
  • Sound from the Subwoofer is too low.
  • The front display of the Sound Bar shows DTS, even though the Blu-ray Disc Player is playing DTS:X content.
  • Can I place anything on top of the subwoofer?
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