Article ID : 00134856 / Last Modified : 25/10/2019

The on-screen keyboard does not appear onscreen, even when a text input box is selected.

    If the on-screen keyboard does not appear on the TV screen, even after selecting the text input box, perform the following workarounds in numerical order. If the symptom(s) persists, we recommend using the next workaround in the list. Check if the on-screen keyboard appears after completing either of the steps:

    Workaround 1:

    Remove all wireless device connected to the TV via USB port. Check if there's a wireless mouse receiver connected to the TV. The on-screen keyboard doesn't appear when a wireless mouse receiver is connected to the TV because it may recognize the receiver as a USB keyboard. To resolve this issue, remove the wireless mouse receiver from the TV.

    Example of a wireless mouse receiver
    image for a wireless mouse receiver

    Workaround 2:

    If the on-screen keyboard doesn't appear on the TV screen, select the Leanback Keyboard in the Settings menu.

    1. Press the HOME button on the remote control.
    2. Select  Settings.
    3. Select Keyboard in the System Preferences category.
    4. Select Leanback Keyboard in Current keyboard.

    Workaround 3:

    If Leanback keyboard option is not available, perform the following and check if the Virtual keyboard appears after completing either of the steps:

    • Uninstall updates from the Google Play store.
      1. Open the Google Play store.
      2. Select My apps.
      3. Under Recently Updated select Gboard - the Google Keyboard.
      4. Select UNINSTALL UPDATES.
    • Uninstall updates from the TV settings.
      • Select Settings icon SettingsApps > Gboard > Uninstall updates.