How to & Troubleshooting for internet connection
This article covers a selection of popular solutions for internet connection.
There are however more articles available on our website for your product. If you cannot find the information you are looking for on this page, please try using keywords in the search bar of your product page on the support website.
How to
Wireless connection
- Android TV™ models
- Other TV models
- Using the WPS button
What is WPS (Push Button) and how to use it to connect a TV, Blu-ray Disc player or other Internet capable device to a Network wirelessly (Wi-Fi)
Wired connection
Manual setup
Troubleshooting
The TV cannot connect to the Internet
On Android TV models, before proceeding with the options listed below, first try restarting the TV.
NOTE: If the issue is not solved by restarting, or if you do not have an Android TV, refer to the following troubleshooting articles.
- The BRAVIA TV cannot be connected to the Internet: how to perform a network diagnosis.
- Error: 1107, 2123, 3218, 5010 or 7003 appears during the network setup or when attempting to access Internet content on the TV.
The Wi‑Fi connection is unstable
Unable to watch Internet video content
A place where you can find solutions and ask questions
Contact our Support team
Book, track or maybe even avoid a repair
Never miss an update again! Find information and receive instant notifications about your product
