Article ID : 00235341 / Last Modified : 14/11/2019

Can I remove a Netflix video account from the Google TV device?

    If you registered your Google TV device with a Netflix video account, but now want to register it to a different Netflix video account, you must deactivate the Internet TV device from the account you no longer wish to use. Follow this procedure to deactivate a Netflix account from your Internet TV device:

    1. Start the Netflix app.
    2. On the Netflix screen, press the right arrow button on the keypad remote control so the cursor moves to where you can select a movie.
    3. With any movie selected, do the following sequence using the arrow buttons on the keypad remote control:

      UUDDLRLRUUUU

      • U=UP
      • D=DOWN
      • L=LEFT
      • R=RIGHT

      NOTE:  A service screen should appear that displays the name registered with the account as well as some information about your device.

    4. In the service screen, select Deactivate.
    5. Press the ENTER button.
    6. In the Are you sure that you want to deactivate screen, select Yes and then press enter.

    NOTES:

    • Deactivating your Netflix account from the Google TV device does not deactivate your device with the Netflix account it was registered to. You will need to access your Netflix account to do this. Information on how to do this is available in the How to remove a device that is linked to a Netflix account  solution.
    • Once the Internet TV has been reset, you will be left on the screen to register a new account and associate your Google TV device with the new account.

    If the above steps do not work, deactivating a Netflix account from the Google TV device can also be done by following the steps below:

    1. Go to the Settings  menu.
    2. Press the down arrow button to select Applications.
    3. Press the ENTER button.
    4. Press the down arrow button to select Manage applications.
    5. Press the ENTER button.
    6. Press the down arrow button to select the Netflix app.
    7. Press the ENTER button to select Force stop.
    8. Press the ENTER button to select OK.
    9. Press the down arrow to select Clear data.
    10. Press the ENTER button.
    11. Press the ENTER button to select OK.
    12. Turn the Internet TV device off and on.