Article ID : 00119616 / Last Modified : 02/12/2022Print

I cannot download, install, or update any applications from the Google Play Store.

    IMPORTANT:

    When I try to download, install, or update an app from the Google Play Store:

    • Applications cannot be installed from the Google Play, Install pending... is shown on their icon in HOME menu.
    • A Server error message appears and I cannot access the Google Play Store.
    1. Check the available storage space. To download an application, the available storage space must be larger than the application size to be installed.
      NOTE: If you download an application when the storage is full, the Server error message appears, and you will be unable to access the Google Play Store.
      1. Open the Settings screen. How to access Settings
      2. The next steps will depend on your TV menu options:
        • Select SystemStorageInternal shared storageAvailable.
        • Select Device PreferencesStorageInternal shared storageAvailable.
        • Select Storage & resetInternal shared storageAvailable.
        • Select Storage & resetStorageAvailable.
    2. If your TV has a Delete demo content setting, perform the following:
      NOTE: No demo content found message might be displayed that cannot be deleted.
      1. Open the Settings screen. How to access Settings
      2. The next steps will depend on your TV menu options:
        • Select SystemStorageDelete demo contentOK.
        • Select Device PreferencesStorageDelete demo contentOK.
    3. If your TV has one of the following settings, perform a cached data clear:
      NOTE: Immediately after deleting the cache data, some thumbnails on the HOME screen might be displayed as gray squares.
      1. Open the Settings screen. How to access Settings
      2. The next steps will depend on your TV menu options:
        • Select SystemStorageInternal shared storage(except for system area)Cached dataClear cached data?OK.
        • Select Device PreferencesStorageInternal shared storageCached dataClear cached data?OK.
    4. When there is not sufficient available storage space, follow these steps to uninstall unnecessary applications:
      NOTE: When an application is uninstalled, all data related to the application is also erased.
      1. Open the Settings screen. How to access Settings
      2. The next steps will depend on your TV menu options:
        • Select AppsSee all apps.
        • Select Apps — See all apps, and then check the Installed apps category.
        • Select Apps, and then check the Downloaded apps category.
      3. Select an application to uninstall.
      4. Select Uninstall.
      5. Select OK.
    5. Reset the TV. For how to reset the TV, refer to the How to restart (reset) an Android TV™ or Google TV™? article.

    For Android™ 9 or earlier, if the measures above do not solve the problem, follow the instructions below:

    Cancel all downloading and Installing apps.

    Perform a Clear Data and Clear Cache for Google Play services.

    NOTE: You cannot install restricted applications when the Parental controls have been set. Check the settings by performing the following procedure:

    1. Press the HOME button on the remote control.
    2. The next steps will depend on your TV menu options:
      • Select Apps — Google Play Store — Settings — Parental controls.
      • Select Google Play Store — Settings — Parental controls or Parental controls Settings.