Article ID : 00233820 / Last Modified : 08/06/2021

I am unable to perform Optimize apps (personalisation).

    In some operating environments, optimization of the application may not be successful. If that happens, please try the following method.

    1. Confirm whether the version of the music service application installed on your device is compatible with 360 Reality Audio.
    2. Perform 360 Reality Audio Setup again from the Headphones Connect app.