Ulasan Produk

Hi,

Thank you for your review.

We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.

If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Maryam @Sony support UK

Hi,

Thank you for your feedback.

We're sorry to hear that bars of your WH-CH710N snapped.
In your case, we regret to tell you that the service won't be covered under warranty, you can find the warranty terms and conditions here: https://cutt.ly/NwN1iYOn

If you need any further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Maryam @ Sony Support UK

Hi PGEE,

Thank you for your feedback.
We're sorry to learn that the voice guidance is in Chinese.
It appears that you got a non-European version of the headset. Since the voice guidance language can't be changed, there's nothing that can be done, unfortunately, as the headphones are not compatible with the headphones connect app, that can change the language of the voice guidance for compatible models.

In this case, we recommend returning the headphones to the retailer.
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hello,

Thank you for your review.
We're glad to hear that you're enjoying your Sony WH-CH710N headset, yet we're sorry to learn that you're experiencing crackles with it when you're moving, and we'd like to help.
Please, check the steps here: https://cutt.ly/LwYAL69L
If the issue still persists, please try the following steps to attempt to fix this issue:
- Reset the headset: https://cutt.ly/NwYAZhos
- Initialize the headset: https://cutt.ly/EwYAZTg4

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Mazen @ Sony Support UK

Hi,

Thank you for your feedback.
We're sorry to learn that your headphones' left side stopped playing sound.
We recommend following the steps below first to resolve the issue:
-Follow the steps on the link below in order: https://cutt.ly/HwWUpQYZ
-Reset it: https://cutt.ly/twWUI1hl
-Initialize it: https://cutt.ly/TwWUOtyo, if the issue remains, it might need to be sent for inspection, and the warranty is one year from the date of purchase, so please don't hesitate to contact us here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Sony support UK

Hello,

Thank you for your review.
We're sorry to learn that the build quality of the Sony WH-CH710N headset didn't meet your expectations and that its plastic has broken.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.

In order to solve the mic issue, you can try the following steps:
- Restart the connected device
- Try speaking louder, as the ambient sound may prevent your voice from being heard.
- Test with another device.
- Reset the headset: https://cutt.ly/XwmsdqYM
- Initialize the headset: https://cutt.ly/PwmsdhiM

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Mazen @ Sony Support UK

Hi,

Thank you for leaving your review, and we're sorry to hear that our headphones haven't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.

Rest assured, we will certainly pass your feedback through the relevant channels to ensure it can be considered in future designs and updates. Feel free to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide you with all the details about the repair process, and hope to hear you're enjoying your headphones once again soon, especially since you've been a loyal Sony fan for years and hopefully for many more years to come.

Mennah @Sony Support UK

Hi marvelous909,

Fantastic! You've made a great choice! We are thrilled to know that you find our WH-CH710N perfect for your needs. These headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. Additionally, it has a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710N uses a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10-minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction-free listening experience for the entire day.

Thank you so much for purchasing our WH-CH710N and for choosing Sony!

- Romeo

Hi AdamF91,

Thank you for your review.

We're glad to hear that you're enjoying your headphones, and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.

You may check this one regarding using the unit for long periods: http://bit.ly/3yrlDQE.

Rest assured, we'll pass your feedback to the relevant channels for future consideration and development.

If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL

Sawy @Sony Support UK

Hi Tonii07202005,
Thank you for reaching out to us. We're sorry to hear that your WHCH710N headphones is broken after 3 months of use. This is definitely not the experience we want you to have with our product. For better assistance, may we know what happened on the unit?

May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi helloello99,

Thank you for the review and we're sorry to hear what happened with your headphones. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Bushww,

We're glad to hear that you are happy with these WH-CH710N Wireless Noise Cancelling Headphones. Hear more of your music and less of the background noise with the WH-CH710N noise cancellation headphones, as well as Artificial Intelligence Noise Cancellation (AINC), via Dual Noise Sensor Technology. The WH-CH710N headphones have a sleek, rounded design that looks as good as they sound.

Thanks for choosing Sony.

Hi thunderclouds,

Thank you for your feedback.

We acknowledge your feedback on the overhead band design. We also understand that you are sometimes having issues with the Bluetooth disconnection of your WH-CH710N. We recommend following the steps here: https://www.sony.com.ph/electronics/support/articles/00204612.
If the issue persists, we wish to offer some assistance. You may contact us here: https://web.sony-asia.com/ph/contact-us/.

Sony Philippines Customer Service Team

Hi Kaaate,

Thank you for your review.

We're glad to hear that you're enjoying your headphones and happy with the sound quality we always aim to deliver! We're also glad to keep you as one of our loyal family members and hope you continue to enjoy it for years to come!

Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers!

Mennah @Sony Support UK

Hi ValiaAura, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your new SONY unit. We'd love to turn your opinion around and help you out. We need more details so we can better assist you with your issue. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, ~Earl

Hi Kalila1980,

Thank you for your recent review.
We're sorry to learn that you're unable to connect your headphones to the app.
We can confirm that this model isn't compatible with the Sony “Headphones Connect” app, so it is not a malfunction.
If you need any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony support UK

Hi Dizco,

Thank you for your review.
We're sorry to learn that the headphones snapped, and broke down.
We appreciate that the failure of any product is both disappointing and inconvenient.
As a manufacturer, Sony strives for the optimal product design while using suitable material aiming for product optimisation and durability.
However, one of the limitations of electronics is that on some occasions products may fail.
Of course, we appreciate your feedback and we'll pass your feedback to the relevant channels for future consideration and development. And once more, we're sorry about any inconvenience.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi CH27,

Thank you for your review.
We're sorry to learn that the headphones snapped, and broke down.
We appreciate that the failure of any product is both disappointing and inconvenient.
As a manufacturer, Sony strives for the optimal product design while using suitable material aiming for product optimisation and durability.
However, one of the limitations of electronics is that on some occasions products may fail.
Of course, we appreciate your feedback and we'll pass your feedback to the relevant channels for future consideration and development. And once more, we're sorry about any inconvenience.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi George,

Thank you for your review.
We're sorry to learn that your headphone is cracked.

As a manufacturer, Sony strives for the optimal product design while using suitable material aiming for product optimisation and durability.
However, one of the limitations of electronics is that on some occasions products may fail.
Of course, we appreciate your feedback and we'll pass your feedback to the relevant channels for future consideration and development. And once more, we're sorry about any inconvenience.

If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi Chandalorian23,

Thank you for your review.
We're sorry to learn that the headphones snapped, and broke down.
We appreciate that the failure of any product is both disappointing and inconvenient.
As a manufacturer, Sony strives for the optimal product design while using suitable material aiming for product optimisation and durability.
However, one of the limitations of electronics is that on some occasions products may fail.
Of course, we appreciate your feedback and we'll pass your feedback to the relevant channels for future consideration and development. And once more, we're sorry about any inconvenience.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi sub,

Thank you for your feedback.
We're glad to hear that you're enjoying your headphones.
We hope you will continue to enjoy it for many more years to come!
If you need any assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony UK