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Hi BBob1980x,


We're sorry to hear about your experience with the A80K TV. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:


One of our technical specialists will call you back within 2 business days.


Sincerely,

Eliab
Sony Social Support

Hello First time last time,

We are very sorry to hear about your experience with your XR-65A80K TV, and we understand how frustrating it must be to have the panel fail in under three years.

We understand that you were told the TV is out of warranty. While our standard limited warranty covers a specific period, we still want to help you explore all available options. In situations like this, the next best step is to find an authorized service center in your area. They are often able to provide a direct diagnosis and a quote for an out-of-warranty repair.

To locate a service center near you, please visit the product repair section of our support website at https://us.esupport.sony.com/support/s/service?language=en_US

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Hello MonsterMom5888,

Thank you for considering Sony products. We greatly appreciate your feedback concerning the Sony Bravia XR-77A80K. We sincerely apologize for the difficulties you have encountered with your television, particularly the horizontal bars that appear across the entire screen, as well as any inconvenience caused by our support team. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.

To help us better understand your situation and explore how we can best assist you, please contact us via email at socialsupport@am.sony.com. We would appreciate it if you could include the following information in your message:

- Name:
- Sony Username:
- Case number:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred

Hi,

Thank you for your feedback.

We're sorry to hear that the XR-55A84K quality isn't up to your liking, this is not the norm as we always strive to deliver the best quality possible.

Regarding the lip-syncing issue, try to play different channels and inputs to make sure that the issue happens with all contents and not only one source. If there are connected devices to the TV, make sure that all cables are connected securely. Then follow the steps here: https://cutt.ly/XrybzFht

If the issue remains, make sure that the TV runs the latest software update: https://cutt.ly/xrybxmdR
And adjust the sound settings to PCM by following the steps here: https://cutt.ly/vryblkF7

If you face the same issue of the TV switching itself off and blinking 4 times again, please contact us using the details in this link to help you arrange the needed service: https://cutt.ly/heoRCkdW

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We are happy to hear that you are enjoying your XR-55A80K and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come.

Moreover, we appreciate your feedback regarding the startup time; we're glad to hear from our customers and are always working to develop our products to what suits your needs.

Rest assured that we've raised it with the concerned team for future consideration.

If you need any assistance in the future, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW

Menna @Sony Support UK

Hi there,

We sincerely apologize for the picture quality issues you are experiencing with your Sony BRAVIA XR A80K TV. We understand how frustrating this situation can be, and we are here to assist you in resolving it.

To find information and troubleshooting steps for addressing the picture issues you are facing, please visit the following link: https://www.sony.com/electronics/support/articles/00032635?utm_source.

Sony TVs come equipped with various picture settings that allow users to adjust color, contrast, motion, and brightness to enhance the viewing experience. For more information on these settings, please refer to this link: https://www.sony.com/electronics/support/articles/00190409?utm_source.

Additionally, we appreciate your feedback regarding the remote, as it helps us enhance our future designs.

If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA TV.

Thank you for your understanding, and we look forward to helping you resolve this matter.

Sincerely,
Maria

Hi Troy123,

We regret to hear that you are not completely satisfied with the TV. It's also unfortunate that those troubleshooting steps didn't resolve the issue. If you are using an HDMI device, make sure to use a Premium High Speed HDMI cable for optimum performance. You need a stable internet connection to stream live content such as Hulu® Live, Sling™ TV, or YouTube TV™ service, etc. At minimum, the internet download speed should be greater than 15Mbps for 4K streaming. Some companies recommend at least 25 Mbps.
You may also find this link helpful:

https://www.sony.com/electronics/support/articles/00133631

If the issue happens with specific apps, clearing the cache and data may help resolve the issue:

-On the Home screen, navigate to the Gmail icon and select it.
-On the Google TV screen, go to Screen.
-Select Settings.
-Select Apps.
-Select See all apps.
-Scroll down to the app you want to clear data / clear cache.
-Select Clear Data or Clear Cache.

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi,

Thank you for your feedback.
We're sorry to hear that you're unable to get subtitle on your XR-55A80K.

Could you try the steps below and test again:

- Ensure that the software version is updated: https://cutt.ly/5eJi7oXY
- Enable the subtitle from settings: https://cutt.ly/CeJoqz2A
- If the issue remains, uninstall the updates for Live TV & Catch-Up app:
[Settings] → [Apps] → [Live TV & Catch-Up] → [Uninstall updates]

If the above didn't help, please contact us using this link: https://cutt.ly/heoRCkdW

Nihad @Sony Support UK

Hi Pohlcat,

We appreciate the 5-star rating and postive feedback! We're glad to hear that you like the design and picture quality of the TV. We recommend to access Google Assistant or voice search by pressing the Google Assistant (or MIC) button on the remote control.Speak to the mic on the TV remote control while pressing the Google Assistant (or MIC) button on the remote control.

More details: https://www.sony.com/electronics/support/articles/00188202

Thank you for choosing Sony!

-David

Hi nvictorme, Fabulous! Thank you for your fantastic review of the XR65A80K! We're thrilled to hear that you are enjoying the high-end display and stunning audio quality. It's great to know that the ARC feature and Bluetooth headphone connectivity are working flawlessly for you. We're especially excited that the image quality has met your expectations and that it pairs perfectly with your PS5. Your feedback about the unrivaled and unmatched experience is greatly appreciated. Enjoy and thanks for choosing Sony! - Romeo

Hi Haroldvpv, Thank you for giving the Sony A80K a perfect rating! We highly recommend connecting the neckband speaker to the transmitter when listening to your TV. If you prefer connecting the neckband speaker directly to your Sony TV, please follow the steps below:

https://helpguide.sony.net/speaker/srs-ns7/v1/en/contents/TP1000432530.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Hope this helps and thanks for choosing Sony! -Sam

Hi Mike 84,
Perfect! It's wonderful to hear that you are enjoying the exceptional picture quality and easy setup of your A80K TV. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris

Hi Sergiojg,

Thank you for your comment. We're thrilled to hear that you love the Google TV feature of your XR65A80K. We greatly appreciate your feedback about the brightness of this TV. Picture quality can depend on the signal and content being played. If there's something we can do to help or you may need information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi Retired Marine,

Thank you for he purchase! We're glad to hear that you like the 4K picture quality and sound of the TV. Thank you for choosing Sony!

-David

Hi djilly3000, thank you for the letting us know your experience and we take yours and all feedback very seriously. Due to the implied profane language in the previous review, it was flagged by users and was removed. We sincerely appreciate your understanding.

If you require any additional support with regard to this product, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80K

Sincerely,
Earl

Hi Larry82t,
Thank you for your time writing this review! We're really glad that you love the amazing picture quality of your A80K TV. However, we're sorry to hear if we were not able to meet your full expectations with the brightness of the TV. Allow us to help make this a better experience. This TV has picture settings which allows a wide array change of color, contrast, motion settings, and brightness that can improve the viewed content on your TV. You may find this article link helpful on how to adjust the picture settings on your Google TV for best picture quality: https://www.sony.com/electronics/support/articles/00190409?utm_source=glean

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

We appreciate your feedback. Thanks for choosing Sony! - Kris

Hi Tp48, we're glad that you are happy with your Sony unit. Thanks for choosing Sony! ~Earl

Hi,
Thank you for your review.

We're sorry to hear that you're facing difficulties with your XR-65A80K, this is not the norm as we strive to deliver the best quality possible.

Having read your feedback about the issues with your XR-65A80K, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW

Omnia @Sony Support UK

Hi aaron121,

That's great! We're glad to hear that you like the TV for your 4K movie and TV show watching experience. Thank you for choosing Sony!

-David

Hi Doobry,

Thank you for your review.
We're glad to hear that you're enjoying your XR-55A80K.

We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.

If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL (Copy and paste the link in your browser).


Maryam @ Sony Support UK

Hi Sonyotter, Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're delighted to hear that we've matched your expectations with your new Sony A80K OLED 4K TV. We're truly happy to hear you've made an excellent choice for an upgrade with this A80K and you are having an enjoyable watching experience. Thank you so much for purchasing the 65" A80K and for giving the product a perfect rating! -Jess

Hi Ray1977USNA,

Perfect! We're glad that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

-Ralph

Hi Will 48,

You made the right choice with the Sony A80K! We're glad that you like the unique size (77 inches) of the TV. Thank you for choosing Sony!

-Ralph

Hi Gixerdave,

Thank you for your feedback.
We're sorry to learn that you're experiencing an issue with the apps.
We recommend following the steps below to resolve the issue:
-Unplug the TV from the mains for two minutes while disconnecting any external devices, and restart your router.
-Update the TV: https://cutt.ly/vw2veV9y
-Reset it to the factory settings: https://cutt.ly/1w2vrc5e

If the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hi Furandsonylvr, We're glad that you're enjoying the picture and sound quality of your TV. We appreciate your feedback and thank you for choosing Sony. Erin

Hi,

Thank you for your feedback.
We're sorry to learn that you went through this experience, and we completely understand how you feel.
We understand that your case is currently under investigation with the relevant team, rest assured that this will be taken seriously and with care to ensure that we come out with the most satisfactory outcome.
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hi,

Thank you for your feedback.
We're sorry to learn that your TV freezes when trying to watch channels.
Having read your feedback, we understand that you've already been in touch with our support, rest assured that our team will do their best to resolve the issue following any possible path to reach a satisfactory solution.
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK