Ulasan Produk

Dear Customer,

Thank you for taking the time to share your feedback with us. We truly appreciate hearing your thoughts.

We’re sorry to learn about the windy noise during calls, your concerns with the warranty policy, and your overall disappointment with the LinkBuds S. We understand how frustrating this must be, and we sincerely apologise for the inconvenience caused.

If you need any further advice or assistance, we kindly encourage you to reach out to our customer service team through the link below so they can support you more closely:
https://web.sony-asia.com/sg/contact-us/

Thank you for choosing Sony. We value your trust and appreciate your honest input.

Best regards,
Sony Customer Service Team

Hello there,

Thank you for considering Sony products.

We sincerely apologize for the battery issue you are experiencing with your WFLS900N earbuds. We understand how frustrating it must be to have one side drain rapidly while the other holds charge.

To assist in resolving the issue of short battery life, we kindly ask you to follow these steps:

1. The available operating time is short, the battery power does not last long. For more information, please visit: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

2. Reset the headset by following the instructions found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html

3. Initialize the headset to restore factory settings using the guidance provided at this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

4. Lastly, ensure that your firmware is updated to Version 4.3.1 by following the instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796

We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.

You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi Chammert26,

Thank you for being a Sony owner for the past two years and for sharing such detailed feedback regarding your LinkBuds S. We are glad to hear you enjoy the sound quality and comfortable fit, but we are sincerely sorry to hear about the connectivity and battery issues you’ve encountered lately.

To help resolve these frustrations and get your experience back on track, we recommend the following steps:

1- Please ensure you are using the Sony | Sound Connect app. Keeping your earbuds updated to the latest software version often resolves minor glitches and improves overall connection stability.

2- If the connection issues persist, a simple reset can often clear the internal memory without deleting your pairing information. You can find the step-by-step guide here:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html

3- If a reset does not work, the next step is to initialize the headset to restore its original factory settings. Please note that this will delete your pairing information and you will need to pair them to your devices again:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

If you have completed these steps and still find the performance unsatisfactory, we suggest contacting our dedicated technical support team for a more in-depth diagnostic:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We hope these steps help you return to the seamless listening experience you deserve.

Thank you for considering Sony.

Best regards,
Dominick

Hi kulitskaya,
Thank you for sharing your experience with the LinkBuds S. We're sorry to hear about the noise and battery issues you've encountered. Let's work together to resolve these concerns.

-Reset the earbuds: place one earbud in the case and hold the reset button for 20 seconds until the light flashes orange and turns off. Once that's done, simply take that one out and repeat the exact same process with the second earbud.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html

-Initialize the earbuds: put the headset in the case and hold the button for about 15 seconds until the light starts flashing orange. As soon as you see that orange light, let go within 5 seconds, and once you see the green light flash 4 times, you’ll know everything is successfully reset to factory settings.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

-To save your battery, just try turning off Noise Canceling, Speak-to-Chat, and high-quality settings like LDAC when you don't really need them. These features use extra power to process sound, so switching them off is the quickest way to get more hours out of a single charge.

If you'd like to try more, you can find extra tips and troubleshooting steps at the links below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278105
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

If these steps don't resolve the issues, please reach out to our support team for further assistance: https://www.sony.net/support-contact

Thanks for considering Sony and letting us know about these issues.
Warm regards,
Estefany

Thank you for sharing your feedback, Lobster50.

We are truly sorry to hear about the battery and overheating issues you're experiencing with your LinkBuds S. That is definitely not the performance we expect, especially with the orange blinking light indicating a charging error.

To help resolve this, please try a factory reset to recalibrate the battery software. If the overheating persists, please contact our support team immediately at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can look into this for you.

We appreciate you bringing this to our attention.

Best regards,
Gus, Sony North America Customer Support

Hi,

Thank you for your feedback.

We’re sorry to learn that you're facing difficulties with the battery of your LinkBuds S; this is not the norm, as we strive to deliver the best quality possible.

Please follow the steps here and test again: https://cutt.ly/Vtgt8ZwL

If the issue persists, follow the below steps to fix your issue:

1- Reset the headset by following the steps here: https://cutt.ly/Otgt4Rop
2- Initialize the headset by following the steps here: https://cutt.ly/7tgt4GjD

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We’re happy to hear that you're enjoying the sound quality of your LinkBuds S. Yet, we're sorry to learn that you're facing difficulties with the battery lifetime; this is not the norm, as we strive to deliver the best quality possible.

Please follow the steps here and test again: https://cutt.ly/Vtgt8ZwL

If the issue persists, follow the below steps to fix your issue:

1- Ensure that the headset is updated: https://cutt.ly/gtgt42Jh
2- Reset the headset by following the steps here: https://cutt.ly/Otgt4Rop
3- Initialize the headset by following the steps here: https://cutt.ly/7tgt4GjD

Regarding the touch sensors, please check the precautions here: https://cutt.ly/otgt5h9P

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hi Pat71d,

We sincerely apologize that you are experiencing such a rapid and significant loss of battery life in your WF-LS900N earbuds so shortly after the one-year mark. We understand your frustration, especially given your light usage. We strongly recommend performing a complete initialization (factory reset) https://www.sony.com/electronics/support/articles/00278109 as this can sometimes correct internal charging errors. If the issue is not resolved after the reset, please contact our dedicated support team again. They can provide the necessary service procedures for out-of-warranty repairs and guide you through the next steps for evaluation.

Thanks for choosing Sony.

Best regards,
Eliab

Hi tkuepfer,
Thanks for reaching out to us about your Linkbuds S. We're truly sorry to hear you're running into these battery, connectivity and Noise Canceling issues.
We can certainly give you some steps that often resolve these types of problems:

1) Open the Sony | Sound Connect app on your phone and make sure the earbuds have the latest firmware installed.

2) Reset and Initialize the earbuds. Find detailed instructions here:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

If the issues persist after trying these steps, we recommend checking online for a local electronic repair center near you. They might be able to help you get your product back in working order.

We appreciate your review of our Sony product and apologize for your experience.
Warm regards,
Estefany

Hi,

Thank you for your feedback.

We're happy to hear that you are enjoying your LinkBuds S. We hope you continue to enjoy it for years to come!

If you need any assistance, do not hesitate to contact us using the details provided in the following link: //cutt.ly/heoRCkdW

Nadine @Sony Support UK

Hi there,
Thanks so much for taking the time to share your experience with your LinkBuds S.
We really appreciate you bringing this to our attention, and we're genuinely sorry to hear that the battery in your right earbud started having issues after only a year.

Before looking at a repair, let's run through a couple of basic troubleshooting steps to try to fix this problem:

1) Initialize the earbuds: This returns the earbuds to their factory settings and often fixes unexpected issues. You can find the steps to initialize the Linkbuds S here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

2) Update the Firmware: Always make sure your earbuds have the latest firmware installed via the Sony | Sound Connect app.

If those steps don't resolve the issue and the right earbud still isn't holding a charge, then a physical repair might be necessary.
We suggest contacting our authorized service center, Encompass, for repair services. They are equipped to handle Sony products. You can find their contact information and begin the repair process here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services

If Encompass isn't able to assist or the process doesn't work out for you, checking with any other local servicer near you, as you mentioned, is a smart move to get your earbuds back to full working order quickly.

We appreciate your review of our Sony product and apologize for your experience.
Sincerely,
Estefany

Hi ZbLog,
We sincerely apologize that the battery life on your LinkBuds S has dropped off so significantly. We're ready to help and would be happy to walk you through some troubleshooting steps.

1. Fully reset the earbuds. You can find the instructions here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

2. Always make sure the firmware is completely up-to-date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796

3. Make sure the charging contacts on both the earbuds and inside the case are clean and dry.

If you've tried these steps and the issue persists, your next step would be to look into a repair.

For official Sony repair service, we recommend reaching out to Encompass Supply Chain Solutions, which is our authorized service partner. You can find their repair services information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services

If Encompass is unable to assist with the repair, you may also look into other options. Check your local Yellow Pages business directory for other electronic repair services near you that might be able to help.

Thanks for considering Sony and for bringing this to our attention.
Sincerely,
Estefany

Hi,

Thank you for your feedback.

We're sorry to hear that you're experiencing a battery draining issue with your LinkBuds S. This is not the experience we aim to provide, as we always strive to deliver the best quality possible.

Make sure to follow the steps here and test again: https://cutt.ly/Ur3Y7WBK

If the issue remains, please try the steps below:
1. Update the headset to the latest version using this link: https://cutt.ly/ir3Y5XKD
2. Reset the headset by following the steps here: https://cutt.ly/dr3Y6ezZ
3. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/Ar3Y6lPM

Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW

Menna @Sony Support UK

Hola,
Gracias por contactarnos. Comprendemos perfectamente su frustración y lamentamos enormemente la experiencia tan decepcionante que ha tenido con sus LinkBuds S.
De verdad, nos apena mucho que se sienta tan defraudado con un producto de Sony, especialmente después de haber confiado en nuestra marca.

Sobre su solicitud de reparación, una vez que la garantía oficial de un año expira, como es su caso con la fecha de compra, la única opción que podemos ofrecerle es el servicio de reparación a través de nuestro centro de servicio técnico autorizado.
Entendemos que la respuesta previa no fue satisfactoria y pedimos disculpas por eso.

Puede contactar a nuestro socio oficial de servicio, Encompass, quienes manejan este tipo de reparaciones. Puede encontrar la información de contacto y detalles sobre el proceso aquí: https://sony.encompass.com/parts-accessories/Sony-Repair-Services

Ahora, si por alguna razón Encompass no puede realizar la reparación o si prefiere buscar opciones más locales, le sugerimos que revise en las Páginas Amarillas de su zona para encontrar talleres de reparación de electrónica cerca de usted.

Gracias por considerar productos Sony y por su valiosa opinión.
Sinceramente,
Estefany

Thank you for your fantastic review, Unhappypickle07!

We are absolutely thrilled to hear that your new LinkBuds S earbuds are performing above your expectations.

It's the highest compliment to know that you find the sound quality and noise canceling rivaling your WH-1000XM4 over-ear headphones, especially considering the LinkBuds S are a much smaller package designed for all-day comfort.

We appreciate you choosing Sony for your portable audio needs!

Best regards,
Gus,
Sony North America Customer Support

Hello Nagu,

Thank you for considering Sony products.

We sincerely apologize for the battery issues you are experiencing with your WF-LS900N. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.

To assist in resolving the issue of short battery life, we kindly ask you to follow these steps:

1. The available operating time is short, the battery power does not last long. For more information, please visit: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

2. Reset the headset by following the instructions found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html

3. Initialize the headset to restore factory settings using the guidance provided at this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

4. Lastly, ensure that your firmware is updated to Version 4.2.1 by following the instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796

If the issue persists after following these steps, your unit may require a service check. For authorized repairs and to discuss options, please contact our partner, Encompass Service Solutions:

- Phone: (866) 835-1146
- Email: service@encompass.com

Best regards,
-Fred

Hi Jb325,

We're very sorry to hear you're having significant battery issues with your WF-LS900N, and I understand your frustration. We want to get this fixed. Before considering service, please attempt these three troubleshooting steps:

Clean the Contacts: Ensure the charging contacts on the earbud and case are clean for a solid connection: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000562321.html

Reset: Perform a system reset to clear any temporary glitches. https://www.sony.com/electronics/support/articles/00278109

Initialize: If the reset fails, initialize the headset to restore factory settings. (This will require re-pairing). https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539654.html

If the battery drain continues after these steps, please contact our support team directly to discuss service options. https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for choosing Sony.

Best regards,
Eliab

Hi there, Thank you for reaching out. We're sorry to hear you're having so much trouble with the Bluetooth connectivity on your LinkBuds S. Here are some quick things you can try to improve the connection: 1. Bluetooth signals can get crowded in busy spots, especially with lots of devices around. If possible, keep your phone or device as close to the earbuds as you can, with no thick walls or metal objects in between. 2. Make sure your earbuds and the device you’re using have the latest software updates. To update your LinkBuds S, just check out the instructions in this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796

3. Try resetting your earbuds to their factory settings by following the instructions at this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

We hope these steps help, but if the issue continues, your unit may need to be repaired. Since the unit comes with a 1-year warranty and you've had them for two years, the repair would be out of warranty. You can get the unit repaired with our authorized service center, Encompass and find their contact information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services

Thanks for considering Sony and for bringing this issue to our attention. Sincerely, Estefany

Hi Sad Dan 92, Thank you for sharing your feedback. We're truly sorry to hear about the series of issues you've experienced with your Sony - LinkBuds S, and we sincerely apologize for the disappointment and frustration this has caused. The experience you've described, is far below the high standards we strive to uphold. And this is not the quality we want our customers to receive from our products, especially given your positive initial impressions. We would like to look into this for you and see how we can help. Please email the following information to socialsupport@am.sony.com so we can better assist you. Full Name: Username: Telephone Number: Model Number: Issue/Concern: We look forward to hearing from again, and thank you for considering Sony products! Regards, Dominick

Thank you for sharing your experience. We are delighted to hear that you have found the WF-LS900N earbuds to be very comfortable and to have great sound. We designed them to be a perfect blend of comfort and high-quality audio, so it's rewarding to know you enjoyed them for two years.

We are very sorry to hear about the issue you are now experiencing with the battery life. This is not the long-term performance we aim to deliver, and we understand how frustrating it is when the earbuds no longer hold a charge.

Since the earbuds are just over two years old, they are outside of the standard warranty period. However, we want to help you find a solution. Please contact our product support team, and they can review your case and provide information on available service options or potential solutions.

Thank you again for being a loyal Sony customer. We appreciate your feedback and hope to resolve this for you.

Best regards,
Gus, Sony North America Customer Support

Hi there,
We sincerely apologize for the trouble you're experiencing with your LinkBuds S and their battery life. We understand how frustrating it is when a product falls short of expectations, and we truly appreciate you taking the time to share your feedback.

We're sorry that your LinkBuds S didn't provide the reliability you expected, and we want to help.
Here are a few troubleshooting steps that might help with charging issues:

-Clean the Charging Ports: Sometimes, debris or dust can accumulate in the charging ports of both the earbuds and the charging case, preventing a good connection. Gently clean them with a dry cotton swab.
-Try using a different USB-C charging cable and a different wall adapter if possible.
-Perform a factory reset on your earbuds. For detailed instructions on how to reset them, please refer to the following link:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

If these steps don't resolve the issue, please visit this link for your repair options: https://us.esupport.sony.com/support/s/service?language=en_US

Thank you for considering Sony products and for your feedback. We appreciate your honesty.
Sincerely,
Estefany

Hi there, we sincerely apologize for the frustrating experience you've had with your LinkBuds S and for the time you spent trying to find a resolution. We truly appreciate you bringing this to our attention and for your candid feedback.

We understand how disappointing it is when a product you rely on stops working as expected. Your feedback about the battery life and the lack of repair options for the LinkBuds S is extremely valuable to us.
We're committed to providing our customers with the best possible experience and we hope to have a different resolution for situations like yours in the future.

Sincerely,
Estefany

Hi cewdressage, thank you for reaching out and sharing your experience with your LinkBuds S. We're truly sorry to hear that you've been encountering such persistent disconnections and audio cut-outs. We understand how frustrating it must be, particularly when you're out on your walks without the case.

On a positive note, we're genuinely glad to hear that despite these challenges, you find the LinkBuds S to be very comfortable and that they stay in well for your smaller ears. We understand how crucial fit is and we appreciate you acknowledging that aspect of the design.

Regarding the disconnection and audio cutting out, since you've already tried resetting and re-pairing, here are some troubleshooting steps we recommend:
-Ensure your earbuds have the latest firmware. You can check for and install updates using the Sony | Sound Connect app.
-Initialize your earbuds. Please refer to the detailed instructions provided at the following link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
-If possible, try connecting your LinkBuds S to another smartphone or audio device. This helps us determine if the issue might be related to your original device's Bluetooth connection or settings.

If these steps do not resolve the issues, or if you require further assistance, please do not hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for being a valued customer of Sony and for bringing these issues to our attention.
Sincerely,
Estefany

Hi angle101, thank you for reaching out and sharing your experience with the Linkbuds S. We sincerely apologize for the inconvenience you've encountered with your earbuds, especially considering the issues with battery life. Your feedback is invaluable to us and we understand how frustrating this situation must be.

While we regret that we cannot provide a replacement due to the warranty policy, we appreciate your insights regarding the product's performance. We take customer feedback seriously and will use it to improve our products in the future.

Thank you for being a valued Sony customer and for letting us know about this issue.
Sincerely,
Estefany

Hi brandon29, thank you for taking the time to share your experience with the LinkBuds S. We sincerely apologize for the inconvenience you've encountered with the battery life and charging issues. We understand how frustrating this must be.
We're here to assist you and would be glad to provide you with some troubleshooting steps to address the charging problems:

1. Initialize the earbuds: Place both earbuds in the charging case, then press and hold the button on the back of the case for about 15 seconds until the LED indicator flashes. Detailed instructions can be found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
2. Clean the Charging Contacts: Ensure that the charging contacts on both the earbuds and the charging case are clean and free of debris. Use a soft, dry cloth to gently wipe them.

Should the issue persist after following these steps, please reach out to us at socialsupport@am.sony.com. When you do, kindly include the following information to help us assist you more effectively:

- Full Name:
- Sony.com Username:
- Telephone Number:
- Model Number:
- Issue/Concern:

Thank you for being a valued Sony customer and for letting us know about this issue.
Best regards,
Estefany

Hi etallas, Thank you so much for taking the time to share your experience with the LinkBuds S. We are thrilled to hear that you appreciate the incredible audio quality and effective active noise cancellation they offer. Your feedback about the battery issue is invaluable and we sincerely apologize for the inconvenience you encountered with the right earbud.

We hope to welcome you back in the future and we’re confident that any advancements made will enhance your experience with our products.

Thank you for choosing Sony and for your feedback!
Sincerely,
Estefany

Hi Jamburat,
Thank you for your feedback. We're really sorry to hear that the battery life on your WF-LS900N earbuds has become an issue, making them unusable for you. We're here to help and would be happy to provide some troubleshooting steps to get this resolved.

- Ensure your earbuds are updated to the latest firmware. Please check the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796

- Initiate a factory reset on the device: Set the headset into the charging case and leave the lid of the charging case open. Press and hold the initialize button of the charging case for about 15 seconds or more and release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing.
For detailed instructions, please visit the following link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

Your unit comes with a 1-year warranty. If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for letting us know about the issue.
Best regards,
Stephanie

Hello Darron,

Thank you for your wonderful feedback on the WFLS900N headphones! We're delighted to hear that they have surpassed your expectations in audio quality, noise cancellation, and cost-effectiveness. It's always our mission to provide an exceptional listening experience, especially for passionate music listeners like yourself. Enjoy your favorite tunes with your WF-LS900N headphones!

Thank you for choosing Sony!

Best regards,
-Fred