Article ID : 00146856 / Last Modified : 24/11/2020

Important information about streaming videos via IBM Cloud Video (Ustream)

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    You will need to setup a device user name and password in order to use the IBM Video Streaming service. For additional details, refer to the following: https://www.sony.net/guide/nst/


    IMPORTANT: Make sure the following have been configured before attempting to stream videos.

    • The latest system software version has been installed on the camera.
    • An IBM Video Streaming (Ustream) account has been created. You are required to register for a paid account to use IBM Video Streaming. You cannot use a Ustream account.

    If you cannot stream videos on IBM Video Streaming (Ustream), check the following.

    • Make sure the date and time of the camera are set correctly
    • Make sure you have a stable wireless connection

    For Handycam:

    • The access point should be correctly registered on the camcorder
    • In the PlayMemories Home software, make sure the Streaming Services are correctly configured in the Network Setting Tool section

    For Action Cam:

    • In the Action Cam Movie Creator software, make sure Wi-Fi is correctly configured in the Network Setting Tool section
    • In the Action Cam Movie Creator software, make sure the Streaming Services are correctly configured in the Network Setting Tool section

    NOTE:

    • If the wireless communication quality is poor, streaming may be interrupted. Start the streaming again where the wireless communication is good.
    • For connection through mobile Wi-Fi or smartphone tethering:
      • Check if you can stream videos by using the app for streaming videos on Ustream on the smartphone
      • Close the distance between the mobile Wi-Fi router or smartphone and this unit. Streaming operation will be unstable if the distance is too great
      • Check the network usage limitation with your service provider