Most issues can be resolved by following easy troubleshooting steps.
First step: Try performing a soft reset
- Point the remote control at the illumination LED or status LED.
- On the remote control, press and hold the POWER button for at least 5 seconds or until a Power off message appears.
- The TV restarts automatically. Wait for approximately one minute and the TV will turn back on.
- If after one minute the TV does not restart, on the remote control, press the POWER button to turn on the TV.
Next step: Choose your issue
If the issue still occurs after resetting the TV, select the issue or symptom below for further troubleshooting:
Hint: Want to know how to connect your devices to your TV? Refer to the BRAVIA TV Connectivity Guide
The TV has no power
TV turns off or randomly restarts
An LED keeps flashing on the TV
Slow or unresponsive remote
Missing channels & signal quality
Abnormal Picture/Screen (Lines/Spots/Dots)
No display (With/Without audio)
External inputs & peripherals (USB, HDMI, Screen Mirroring/Cast/AirPlay, Bluetooth)
No audio, poor audio quality or mechanical sounds
Network, WiFi & Internet
I cannot use Voice Search function (Only for Android TV™/Google TV™)
Firmware Update issues
Apps Troubleshooting (Google Play Store, YouTube, Netflix, Amazon)
If your questions aren't covered in this guide, please enter your query in the search bar on the main Sony support website.
For information on warranty, please select your country / area from Warranty Information page