Article ID : 00251450 / Last Modified : 25/09/2020

How to use Bluetooth headphones for video calls on the computer

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    To meet the increasing needs of video calls these days, this FAQ introduces how to use Bluetooth headphones for video calls on computers. If audio settings are not set properly on your video calling app, the voice of the other party may not be heard, or the other party may not hear your voice. We hope this article will help learn these settings and make a comfortable online meeting.

    Connect your headphones and computer via Bluetooth

    For how to pair your headphones and computer, refer to the Help Guide of your headphones.

    Confirm the settings on video calling apps

    Follow these steps to confirm that the Speaker and Microphone settings are properly set on your video calling app.

    NOTES:

    • There are some types of Bluetooth profiles, like A2DP (Advanced Audio Distribution Profile), HFP (Hands-free Profile), or HSP (Headset Profile) for example. The A2DP is intended to playback music, on the other hand, HFP/HSP is intended to make a voice call. Depending on the voice calling app, the voice call may not be available when connecting using A2DP profile.
    • The images and descriptions below are just examples. Check the help page of the app for further information.
    1. Start the voice calling app.

    2. Open the settings screen on the video calling app, and confirm the audio (Speaker and Microphone) settings.

      We will show you how to open the settings screen for some frequently used apps. If the app you are using are not listed below, check the help page or manual of the app.
      NOTE: We have verified some, but not all, of the operations, so not all video call operations for all apps are guaranteed.

      Microsoft Teams settings

      Zoom settings

      Skype settings

      Google Meet settings

    3. Confirm the Speaker Settings.
      The descriptions below use the examples using WH-1000XM4.

      From the pull-down list of the Speaker setting, select Headset (WH-1000XM4 Hands-Free).
      Example of how it might appear in Microsoft Teams:
      Image of the Teams Speaker settings screen

      NOTES:
      • Headphones (WH-1000XM4 Stereo) should not be selected because this menu item is used for music playback.
      • If your list shows only headphones model name and does not suggest the purpose of use (for Hands-Free or Stereo), select your headphones model name item.
      • The menu item may differ depending on the app.
    4. Confirm the Microphone Settings.
      The descriptions below use the examples using WH-1000XM4.

      From the Microphone setting list, select Headset (WH-1000XM4 Hands-Free).

      NOTES:

      • Headphones (WH-1000XM4 Stereo) should not be selected because this menu item is used for music playback.
      • The menu item may differ depending on the app.
    5. Using a test call function, confirm if your audio is working.

      In many cases, video calling apps have test call function, which can be used on the Speaker and Microphone settings screen. After setting the speaker and microphone, check the test call function to see if the audio is properly working.
      Example of where you would find the function in Microsoft Teams:
      Image of the Teams Test call screen

      NOTE: Make sure that Speaker and Microphone volume are not muted.

    NOTES for WH-1000XM4:

    • When the Speak-to-Chat function is enabled and the Microphone setting on the video calling app is not set properly, the voice from the headphones may be muted in response to your speech.
    • If your video calling app does not have the Microphone setting, disable the Speak-to-Chat function on the headphones. To disable the Speak-to-Chat function, hold 2 fingers to the touch sensor control panel until you hear the voice guidance say Speak-to-chat deactivated.