Article ID : 00278707 / Last Modified : 27/05/2022

The Noise Canceling effect changes unexpectedly (WH-1000XM5).

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Because of the Auto NC Optimizer feature (optimizing the Noise Canceling function automatically), the Noise Canceling effect may change depending on the conditions or how you are wearing the headphones.

    For example, the following may cause the Noise Canceling effect to change:

    • Going down the stairs, eating, drinking, or speaking loudly
    • Touching the headphones
    • The headphones move or slip slightly