Article ID : 00191869 / Last Modified : 20/10/2021

Sound skips or breaks up when connected to wireless speakers via Bluetooth.

Sound cuts out during Bluetooth connection, including the Speaker Add and Wireless Party Chain functions.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    1.  Check the following

    Depending on the conditions, the sound may skip or break up. Check the following.

    • Use the device as far away from the following as possible.
      • Areas where a wireless LAN access points is set up.
      • Nearby microwaves in use, TVs, radios, tuners, and other such devices.
    • Move the connected Bluetooth device closer to the speaker.
    • Issues may occur if there are walls, people, metal, or other objects that interrupt Bluetooth waves between the speaker and your smartphone or tablet.
    • Issues may occur if you are operating apps or accessing the settings screen on your smartphone or tablet. Stop Bluetooth playback when performing these operations.
    • When connected to a smartphone or tablet, restart this device before reconnecting to the speaker via the Bluetooth function.

    If none of these apply, proceed to the next step.

    2. Change the wireless playback quality of the speaker

    Use the following method to change the wireless playback quality of the speaker to Priority on stable connection.
    NOTE: The following method does not apply when using multiple speakers simultaneously (Speaker Add or Wireless Party Chain function, etc.).

    SRS-XB20, SRS-XB21, SRS-XB22, SRS-XB30, SRS-XB31, SRS-XB32, SRS-XB40, SRS-XB41

    SRS-XB23, SRS-XB33, SRS-XB43

    GTK-XB60, GTK-XB90

    SRS-XB12

    SRS-XB13

    SRS-NB10

    SRS-NS7 

    3. Check the connection status between the devices

    Check the connection status:

    • If the computer or smartphone is connected to a 2.4 GHz wireless LAN: 
      • Try using a 5 GHz band wireless LAN connection instead
      • Try using a wired connection (For computer only)
      • Place the speaker and computer or smartphone closer to each other
    • If the computer or smartphone is connected to a 5 GHz wireless LAN:
      • Move to a place where the Wi-Fi signal strength is strong
      • Place the speaker and computer or smartphone closer to each other
    • If the computer is connected to a wired LAN:
      • Place the speaker and computer closer to each other
    • If the smartphone is connected to the line of the mobile phone operator:
      • Move the smartphone to a location where the mobile phone reception is good
      • Place the speaker and smartphone closer to each other