Sign-in fails when I enter my Sony account in the Sony | BRAVIA Connect app

If the error message: "Your request could not be completed at this time" "The connection to the server timed out" or "Error occurs. Input your account from the beginning" is displayed when you install the Sony | BRAVIA Connect app and try to enter your Sony account, clear the cache and cookies in the main browser of your smartphone where the Sony | BRAVIA Connect app is installed.

1. Follow the steps below to clear the cache and cookies in your browser:

   For Android smartphones

   1. Open the Chrome app.
   2. Select (More) → Delete browsing data → More options.
   3. Select All time from the drop-down menu, then tap Delete data.

   For iPhone and iPad (iOS devices)

   • Safari
     1. Open the Safari app.
     2. Select (Settings) → Safari → Advanced → Website Data.
     3. Tap Remove All Website Data.
   • Chrome
     1. Open the Chrome app.
     2. Select (More) → Delete browsing data.
     3. Select All time from the drop-down menu, then tap Clear Browsing data.

   Notes:

   • If you are using another browser, refer to the app's support site.
   • After you clear the cache and cookies, some settings will be deleted. For example, if you were signed in, you’ll need to sign in again. Some websites can seem slower because content (e.g., images) needs to load again.
2. If the issue is still no resolved, try the following:
   • Use another browser to sign in to your Sony account.
   • Wait a while, then try signing in again.
   • Use a different network environment to sign in.
   • Reset your Sony account password.