Article ID : 00229422 / Last Modified : 19/01/2026Print

Does the issue improve after exiting apps other than the music playback app on the playback device?

    If you are running multiple apps at the same time on a playback device such as a smartphone or tablet, the strain on the devices may be enough to cause a problem with the Bluetooth audio transmission.

    • Yes

      The problem may have been the strain on the playback device because it was running multiple apps. Close any apps which are not in use.
    • No

      For SRS-XB10
      For other models
       

     

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