If you encouinter No Signal message on your BRAVIA TV, you can use this video tutorial to help you to identify the possible causes and how to resolve when you encounter "No Signal" message, or refer to the troubleshooting steps below.
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Tip: Learn how to turn captions on or off when watching Internet videos from YouTube
Basic troubleshooting
- Make sure the correct input is selected on your TV.
Learn how to check if your BRAVIA TV is a Google TV™, Android TV™, or other TV
- On your TV remote, press the
Input button to toggle through your input connection options to ensure the correct connection is selected. You can also check the back or side of the TV to identify which port the cable from your source device is connected to your TV, and then make sure the input selection on your TV is the same.
| Example of Android / non-Android TV | Example of Google / Android TV Example |
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Note: These images are examples of an input button on a remote control and input names and options on a TV. This information varies by model.
- Make sure your connected device (cable box, digital / satellite receiver, Blu-ray Disc player, etc.) is turned on and not in standby mode.
- Turn your connected device off and then back on.
- Turn your TV off and then back on.
- If you completed all the steps mentioned above and the issue is not resolved, please contact us for further support as service may be required
Notes:
- If you want to know how do view 4K or HDR content from an external HDMI device, you can refer to this article.
- If you're looking for information on how to initially connect a device to your TV, check your device or the BRAVIA TV Connection Guide.
Note: Make sure you've selected the correct input before troubleshooting the input issue.
Perform each step as needed. Check if the issue is resolved after each step is performed.
- Cable box connection
Your TV is connected to a cable box:
- If you haven't done so already, ensure your cable box is turned on and not in standby mode. Try turning your cable box off and then back on.
- Power reset your cable box:
- Unplug your cable box from the wall outlet or power strip.
- Wait one minute, then plug it back in and turn it on.
Note: If the device is plugged into a power strip or surge protector, remove and plug it directly into the wall outlet. If the issue is resolved, the problem may be with the power strip or surge protector and not the device or TV.
- After performing a power reset, make sure the correct input is selected on your TV.
- Check with your cable service provider to see if you could be experiencing a service outage in the area.
- Check the cable connection from your TV to your cable box. If there's no improvement, try replacing the cable with a new cable or a known working one.
- Try connecting your cable box to a different port on your TV, and then use your remote to select the matching input for that port.
- Perform a power reset of your TV, and then make sure the correct input is selected on your TV. To find out how to power reset your TV, refer to the following:
- Check the cable coming into your home (building) that connects to your cable box. Make sure it's secure and in good condition. Also, check for splitters or other devices connected to the cable going to your cable box. Remove any splitters or other connected devices (unless required by your service provider), then reconnect the cable directly to your satellite receiver or cable box.
- If you have another source device, connect it to the same TV input to help determine if there is a problem with the cable box.
- If another device receives a signal from that port but not the cable box, your cable box may be defective. Contact your service provider for assistance.
- Satellite receiver connection
Your TV is connected to a satellite receiver:
- If you haven't done so already, ensure your satellite receiver is turned on and not in standby mode. Try turning the satellite receiver off and then back on.
- There could be weather interference or something blocking the signal on your satellite dish. Check your weather conditions or for something (tree limbs, birds, etc.) blocking your satellite dish signal.
- Power reset your satellite receiver :
- Unplug your satellite receiver from the wall outlet or power strip.
- Wait one minute, then plug it back in and turn it on.
Note: If the device is plugged into a power strip or surge protector, remove and plug it directly into the wall outlet. If the issue is resolved, the problem may be with the power strip or surge protector and not the device or TV.
- After performing a power reset, make sure the correct input is selected on your TV.
- Check with your satellite service provider to see if you could be experiencing a service outage in the area.
- Check the cable connection from your TV to your satellite receiver. If there's no improvement, try replacing the cable with a new cable or a known working one.
- If you're using an HDMI cable to connect to your satellite receiver, try connecting it to a different port on your TV, and then use your remote to select the matching input for that port.
- Perform a power reset of your TV, and then make sure the correct input is selected on your TV. To find out how to power reset your TV, refer to the following:
- Check the cable coming into your home (building) that connects to your satellite receiver. Make sure it's secure and in good condition. Also, check for splitters or other devices connected to the cable going to your satellite receiver. Remove any splitters or other connected devices (unless required by your service provider), then reconnect the cable directly to your satellite receiver.
- If you have another source device, connect it to the same TV input to help determine if there is a problem with the satellite receiver.
- If another device receives a signal from that port but not the satellite receiver, your satellite receiver may be defective. Contact your service provider for assistance.
- DVD, Blu-ray disc player, or other HDMI device connection
Your TV is connected to a DVD or Blu-ray disc player, or another device using an HDMI connection:
- If you haven't done so already, ensure the source device is turned on and not in standby mode. Try turning the device off and then back on.
- Check the input selection of your TV again to verify it's set for the input connection used by the source device.
- Power reset your source device (DVD, Blu-ray disc player, etc.):
- Unplug the source device from the wall outlet or power strip.
- Wait one minute, then plug it back in and turn it on.
Note: If the device is plugged into a power strip or surge protector, remove and plug it directly into the wall outlet. If the issue is resolved, the problem may be with the power strip or surge protector and not the device or TV.
- After performing a power reset, make sure the correct input is selected on your TV.
- Check your HDMI cable connections. Disconnect the HDMI cable from your source device and the TV and then reconnect making sure the connection is secure. If the issue continues, try using a different or new HDMI cable.
- Connect your source device to a different HDMI port on your TV, and then change the TV input to match the port used.
Your TV is using an analog / digital antenna, or direct cable connection:
- Try changing the channel, if problem persist, you may need to adjust your antenna direction for the best reception.
- If the issue only occurs on your current channel, re-scan the active channels. This is also known as the auto program feature of a TV. To find out how to retune your TV, refer to the following:
If after trying all the steps above and the issue is still unresolved, please contact us for further support as service may be required
