Product Reviews

Thank you for being a loyal Sony customer and sharing your feedback, Ave26.

We are truly sorry to hear that your third BRAVIA TV, the XR-65X90CK, has developed a blue line in the middle of the screen. We certainly understand your disappointment, especially given your history with our products, and we apologize for this experience.

We would like to help you investigate this immediately. While sometimes a Power Reset (unplugging the TV for two minutes) can clear temporary glitches, a persistent line usually requires a closer look by our technical team.

Please reach out to our dedicated support specialists at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so we can review your warranty options and help find a resolution for you.

We value your continued loyalty to the Sony family and are committed to assisting you with this.

Best regards,
Gus, Sony North America Customer Support

Hi Drod2204,

Thanks for choosing Sony.

It's rewarding to hear how much you love your Sony XR-65X90CK TV and that it's a part of your daily routine.

We apologize for the sound integration issue with your soundbar, especially the need to manually activate the rear speakers. Your insights are invaluable as we're dedicated to improving how our BRAVIA TVs integrate with your audio setup.

For more assistance with the automatic power-on feature for your rear speakers, please reach out to us at socialsupport@am.sony.com. To help us provide the best support, please include the following details:

- Name:
- Sony Username:
- Model Numbers of your rear speakers, soundbar, and TV:
- Description of the Issue:
- Telephone Number:

Thanks for your patience, and we look forward to assisting you!

Best regards,
-Fred

Hi,

Thank you for your feedback.

We are sorry to hear that you've faced issues with the VRR of your XR-65X90K.

If VRR is set, slight brightness fluctuations (flicker) may occur on the TV screen, depending on the frequency of the content output from the connected video game console. You can learn more about the VRR feature here: https://cutt.ly/prkGmbB1

You can try these troubleshooting steps in an attempt to fix the issue:
- Disconnect all the external devices from the TV.
- Unplug the TV from the mains for 2 minutes.
- Make sure that the TV is running the latest software update: https://cutt.ly/krkGmMQ8

If the issue remains, you can perform a factory reset for the TV: https://cutt.ly/DeNK82UF

We apologize for the inconvenience you faced with our service. This is not the norm, as we strive to deliver the best quality possible. We kindly ask you to contact us with your information so we can provide additional resolutions.

If you need further assistance, please don't hesitate to contact us using this link: https://cutt.ly/leABWCVc

Ahmed @Sony Support UK

Hi there!

Thank you so much for your feedback! We're thrilled to hear that you're enjoying your Sony TV and that the picture quality and sound have exceeded your expectations. It's great to know that you've found the sound to be impressive enough on its own.
We're also grateful to have loyal customers like you who appreciate the quality our products bring.

Thank you for choosing Sony!
Sincerely,
- Stephanie

Hi JasonR2025, we are truly sorry to know that your experience has not been as expected ever since you got the TV. Sony's commitment to customer satisfaction is our top priority and we would like to recommend some useful steps to find out what could be going on and get this issue resolved.
1- Check the source where the line is showing, whether it happens just while you are watching an external input, an app or also on the Home screen.
2- Perform a power reset on the TV, unplug it from the power and wait 2 min, verify if the line is still there.
3- Do a self diagnostic, you can go to settings > help and feedback > help > status and diagnostic > run self diagnostic
4- Make sure your TV is updated, going to settings > system > about > system software update > check for a new software update
If the issue persists you can contact our support line at 239-245-6354 Monday - Friday 9:00 am - 9:00 pm ET, Saturday - Sunday 10:00 am - 8:00 pm ET. Best regards, Dominick

Hallo,
Wij vinden het fijn om te horen dat je tevreden bent over het beeld en de app van de XR-65X90K, maar wat vervelend om te horen dat de televisie niet meer werkt.
Graag willen wij je adviseren om de volgende link te openen en te volgen om de tv te resetten en de fabrieksinstellingen terug te zetten
https://cutt.ly/sroaWvvH
Voor verdere ondersteuning kan je altijd even contact met ons opnemen met behulp van de onderstaande link.
https://cutt.ly/mTLicVp

Hi,

Thank you for your feedback.

We are sorry to hear that your XR-75X90K has dark gray spots.

If the gray spots are within the screen itself, and it appears on all the content, you can try these basic troubleshooting steps:
- Disconnect all the external devices from the TV.
- Unplug the TV from the mains for 2 minutes.

If the issue remains, you need to get in touch with Sony Romania with your case number to be able to assist you further.

You can contact Sony Romania using this link: https://cutt.ly/8e6sK8V3

Ahmed @Sony Support UK

Hi Blufusion, Awesome! We are so glad to hear that you are happy with your new TV! Thank you so much for choosing Sony! -Carl

Hi ivyron,

Thank you for the 5 stars! We're glad to hear that your enjoying you Sony BRAVIA XR X90K TV and finding it worth of your purchase. What's great in this Sony TV is you can also modify the display depending on your preference. The BRAVIA XR features various settings related to the TV display such as Brightness, Color, Hue, etc. for picture quality that will help improve your overall viewing experience. You may refer to the following link: https://sonypsa.lightning.force.com/lightning/o/Case/list?filterName=SNA_Social_Support_Case

Hope this information helps!

If you need further assistance, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Sony.com Username:
Telephone Number:
Additional Information regarding your experience with the XR65X90K.

Thank you for choosing Sony, and we hope you continue to enjoy more incredible viewing experience with your Sony TV!|

Best Regards,
Maria

Hi,

Thank you for your feedback.
We're sorry to hear that you're facing difficulties with your XR-65X94K, having read your feedback about the screen going white we would be more than happy to offer assistance, however, we will need to know more about the issue, so please don't hesitate to contact us using the details here: https://cutt.ly/1eOKqqT3

Nihad @Sony Support UK

Hi Whydoineedanickname1,



Thank you for sharing your experience with Sony XR-65X90K. We are glad that you are enjoying the picture quality, but we sincerely apologize for the issues you have encountered regarding lock ups, password and sound issues.



We also want to know if you have the in your TV the latest firmware update? This could be the main factor causing the multiple TV malfunction and freezes.



To check if your TV has the latest update please follow these steps:

On the TV remote control, press the HELP button or press the (Input) button, and then select Help (Note: If Help is not shown in the input selection screen, select Edit and add Help.)
On the TV screen, the software version number is shown below the model name.


Otherwise, you can check this link to help you on updating your TV: https://www.sony.com/electronics/support/lcd-tvs-android-x90k_x91k_x92k_x93k_x94k-series-55-85-/xr-65x90k/software/00280964



If your software is up to date, we recommend performing a factory reset. Please check this link for your guide: https://www.sony.com/electronics/support/articles/00159487?utm_source



May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.



Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



Case ID:

Full Name:

sony.com Username:

Telephone Number:

Sony Model Number:



We are genuinely looking forward for your response to make this a better experience for you. We hope that you'll consider Sony in your future choices.



Best Regards,

Maria

Hi Djwells82, That's great! We're glad to hear that you love the picture quality of the TV for your PS5. Thank you for choosing Sony!

-David

Hey,
Thank you for your feedback.

We're glad to hear that you're enjoying your XR-85X90K and hope you continue to enjoy it for years to come.

If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW

Maryam @Sony support UK

Hi Ron great TV, Awesome! We are so glad to hear that you are happy with your X90K TV! Thank you so much for choosing Sony! -Carl

Hi BksMiku, Choosing this TV will definitely be worth it! Thank you for taking the time to write such a wonderful review of your experience with your X90K Full Array 4K Ultra HD Smart TV! We are extremely pleased to hear you are enjoying the features, exceptional picture quality, and overall performance of this TV. Glad to know that you are very satisfied with your purchase. Thanks for giving the product a perfect rating! -Jess

Hi Steve XR90k,

We regret to hear the TV is not working properly and you are experiencing color and distortion on the TV screen. This is not the experience that we want you to have. Many issues can be fixed without a repair. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if your TV has distorted picture or odd colors. You may refer to the helpful article links below. Test if your TV functions properly after performing each step.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90k/articles/00229063

To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV. Performing a restart may also help some issues you are experiencing. To do that, simply press the power button on the remote control for about 5-10 secs while the TV is on.

Sony commitment to customer satisfaction is our top priority. For us to better assist you, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi there, that was amazing! We're truly happy to know that you're having an enjoyable viewing experience with your XR75X90K. Thank you very much for your recommendation and for choosing the best brand, Sony! - Romeo

Hi Crw1619,

We are sorry to hear about what happened to your Sony TV. This is not the experience that we would like you to have with our premium products.

We would like to make sure that you are taken care of.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

That's awesome, CedsBravia! We are thrilled to know that you love our products. Also, we are happy that you're satisfied with the superb performance of your XR75X90K. Thank you very much for sharing your amazing experience and for commending Sony! - Romeo

Hi,

Thank you for your review.
We're sorry to learn that you're experiencing issues with your Sony XR-55X90K TV.

We highly appreciate your valued feedback, and we're sorry to hear that our service hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible. We are always delighted to hear from our customers, and are always working to develop our products to suit your needs. We've flagged your feedback as voice of customer, to the concerned team for future consideration.

If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo

Mazen @ Sony Support UK

Hi Keeks22, We are sorry to hear that you are experiencing issues with your Sony TV. We would like to ensure that you are taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Case ID:

Regards,
Carl

Hi Bd201x,

This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and help out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi MatthewIsNaturallyFit, Thanks for sharing your 5-star review and impressive experience with your new X90K 4K TV. We're truly happy to hear you are enjoying everything about this TV, especially the excellent picture and amazing performance. It sounds like we hit the mark with the X90K. Thank you for your feedback and offering a fantastic rating on the product! -Jess

Hi KenKim, that's awesome! We are so happy to know that you got a great deal with your XR75X90K. Also, we are thrilled that you're satisfied with its amazing picture and sound quality. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo

Hi JimF52,
Thank you for sharing your viewing experience of our Sony XR75X90K. Your feedback is very important to us and it will help us improve our future products. While we are happy that you are pleased with the picture quality of your new TV, we're sorry to hear that you are having some issues. For optimum performance, please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements.

If you need to update the TV's software, here's the link to help you.
https://www.sony.com/electronics/support/lcd-tvs-android-x90k_x91k_x92k_x93k_x94k-series-55-85-/xr-75x90k/software/00280964


Should you need further assistance, please email the below information to socialsupport@am.sony.com:

Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:


Regards,
Marco

Hi Caramel7566, This is great! We're glad that you are enjoying the picture quality of your TV. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Marbledude1118, Awesome! We are so glad to hear that you are happy with your new TV! Thank you so much for choosing Sony! -Carl

Hi Mark510, We apologize for any inconvenience that you experienced with your Sony X90K. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XR85X90K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Sam

Hi Raphaelf,

Thank you for the purchase! We're glad to hear that you like the picture quality and smart features of the TV. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi Fuzzer, We are sorry to hear that you are experiencing issues with your Sony X90K TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try and follow our related TV article link to isolate and troubleshoot the issue: https://www.sony.com/electronics/support/articles/00151038?utm_source=glean

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Melo818r, You've made a wonderful choice! We always appreciate customers who take the time to give us their feedback. Thanks for choosing Sony! -Sam

Hi there, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi Maury78,

We regret to hear that you are not satisfied with the picture quality of the TV. For optimum performance, make sure that the software version of TV is up-to-date. Picture quality may also vary depending on the source content. You do have the option to adjust the picture settings of the TV depending on your needs. For more information, please refer to these links:

https://www.sony.com/electronics/support/articles/00028577
https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html

You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00245141

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi Cli Bro, Thank you for choosing Sony! While we are glad to hear that you are happy with the picture quality of your Sony X90K TV, we are sorry to hear that you are experiencing difficulties with your TV. To learn more about the features and what you can do with your TV, please check our help guide link: https://helpguide.sony.net/tv/jusltn1/v1/en-003/index.html

Should you need assistance with your Sony TV, please contact us for help.

Send us an email at socialsupport@am.sony.com using the format below.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi iggyluna1121, While we are glad to hear that you are happy with your new X90K TV. We appreciate your input when it comes to the remote controller of the TV. Thank you so much for your awesome review and for choosing Sony! -Carl

Hi MarkCES,
Many thanks for the 5-star rating! We're sorry to hear some issues that you have encountered with your X90K TV. Your needs and satisfaction with our product is our top priority. Nice to know that the Sony tech were able to help you out with your TV. Thank you for your feedback and for purchasing Sony! - Kris

Hi Jim Smith 78, Congratulations! We're glad that you love your new TV. We also appreciate you being a long-time Sony Fan! With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing Sony! Erin