3.9 based on 503 customer reviews
152
58
13
66
Good
Good
Good
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in certain countries.
Best of a Select Group
4GB 03 June 2016 (United Kingdom) Verified Purchaser Verified
I have had each iteration of this MP3 player as Sony has in my opinion produced the best music player for gym users such as myself. But. The competition is very limited for wearable MP3 headphone combinations and by no means is this Sony item perfect. It is however, a considerable improvement on the previous version which had a grim power on/off button and serious failure issues whereby it would simply stop working - which happened to mine. First off the buttons are much nicer to use and that makes a real difference. Once you have got the muscle memory in place it's all good. The overall construction both appears and feels very good and Sony seem to have moved back up a step from the previous model fortunately. It is also very secure on the ears and there is an additional rubber adjuster that can be fitted along with different ear buds to turn this into a MP3 player suitable for swimming with. And Sony seem to have worked out that they can't make software and this is a simple drag and drop operation for compatible files or you can sync using Microsoft Media Player which I do. But - like each version Sony have made there are improvements and retrograde steps. Whilst there is no doubt this is a much better player than before Sony have taken away the storage/charging cradle which held the player together securely which was ideal when being dumped in a sports bag. This player has a very small charging-transfer unit that fits to one side only meaning you have to be very careful when removing it from a bag in case it is pulled apart too much. In use the sound is good not brilliant. For my ears slightly bright. And not loud enough as Sony being a responsible company adhere to the dB safe levels which may not be loud enough to completely drown out the piped in stuff in some gyms. For use outside it would be fine I guess. There is a function to allow ambient noise to be heard which is something that road runners may find useful as cars etc. can be heard. Overall though, this is my gym player of choice because it sounds good and I don't have faffy wires hanging around me.
Average
Good
Excellent
Excellent
Stopped working after 2 uses
4GB 23 September 2016 by musicless (United Kingdom) Verified Purchaser Verified
A present for me to use when swimming. Followed all instructions and began to use it, but after 2 30 minute swims, in fresh water, it just gave up and became completely unresponsive despite all fixes / advice, including from Sony.
Average
Good
Good
Average
504 Customer Reviews
from bad to worse
NW-WS413/LM E 24 May 2025 by csongor111 (Malaysia) Verified Purchaser Verified
I use these for 10 years for sports and swimming, I never had such a bad experience. I bought two, in different colors, both of them went wrong on their first encounter with water. the knobs are useless, somtemies they work, sometimes they dont, total disaster.
Great for sport. Got second new.
4GB 04 April 2025 (Thailand) Verified Purchaser Verified
I have used it for 6 years. Everything was good until the volume button was broken. It could not turn the volume down and also malfunction which when press the volume button the other function just work , like changing mode. The new one , the button "next song" is not feel comfort when press. It sometimes stuck in it place. Anyway I still can use it properly. It feels better. I also have WH-1000XM5 , WF-C700N , and the simple WH-CH500.
Good
Excellent
Excellent
Poor Quality
NWWS413BM 23 March 2025 by Stewymn (USA) Verified Purchaser Verified
Stopped working after 9 months. Won't take a charge when plugged into a laptop. This is the second time I've purchased this product and both times they stopped working in less than two years. Poor quality and not built to last.
Good
Poor
Average
Average
Average
Hi Stewymn, we're sorry to hear that you have an issue with your Sony unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/dmp/nwws410/v1/en/cover/level3_26.html
~Earl
lack of colour
4GB 27 January 2025 by Strong WOO (Singapore) Verified Purchaser Verified
bring back 5 different colours to choose....... . ok
Good
Good
Good
Almost perfect
4GB 19 January 2025 by Banana Skin (United Kingdom)
This is my 2nd purchase. I bought my 1st one in Japan which worked like a treat for at least 5 or 6 years. If there is anything I would Sony to improve is the sound. Don't get me wrong! It's good but it could be a bit more punchy. I guess this is a personal preference but to me, it's a little flat. If the base and the treble were slightly more enhanced, I'd be extremely happy. And the last but not the least, please do not discontinue this. I'd be utterly and truly gutted.
Good
Excellent
Excellent
great MP3 player
4GB 07 November 2024 by Kelvin79 (Malaysia) Verified Purchaser Verified
nice sound, but sometime sweat can go in the hole and block the sound from coming out. after putting it dry, the sound come back again
Good
Average
Good
It’s great while using at swimming and doing labs
4GB 28 October 2024 by Nivin (United Kingdom)
I just gave it 4 stars because the battery it’s hard for me to know when it needs to charge but am happy with it while doing my labs. I didn’t use it long time yet but am. Happy
Excellent
Excellent
Good
Hi Nivin,
Thank you for your review.
We're glad to hear that you're enjoying your NW-WS413, we hope you continue to enjoy it for years to come!
Regarding the charging process, if the battery is discharged, it will blink orange and red alternately. You can know the status of the NW-WS413 through the OPR lamp: https://cutt.ly/neFSnHTp
Also, here you can learn more about how to charge the headset: https://cutt.ly/teFSmif7
If you require any assistance, you can contact us using this link: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
Really bad quality product. Stops working
NWWS413BM 30 September 2024 by mfduenas (USA) Verified Purchaser Verified
This is the second unit I bought, and like the 1st one It broke in less than a year of use. The headphones no longer charge and can be connected to the PC.
Good
Poor
Good
Poor
Good
Hi mfduenas, We regret to hear that the second unit broke in less than a year. This is definitely not the experience we'd like you to have.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
My favourite MP3 earbuds
4GB 19 September 2024 by JuWr (Singapore) Verified Purchaser Verified
I've searched high and low for earbuds that allow you to store MP3 files (e.g. podcasts and music) for listening offline and yet have the same type of functionality you would have if using on a phone (e.g. give you the ability to fast forward and reverse through a track, which is especially important for long podcasts). The Sony earbuds are the only ones I could find that allow for this. They are great for not being tied to a phone and for not having to relying on screens. This is my second pair. The first lasted several years of heavy use before the sound on one side stopped working. I use these every day. I highly recommend them.
Excellent
Average
Excellent
The quality used to be very reliable n robust
4GB 10 September 2024 by John Phoon (Malaysia) Verified Purchaser Verified
I've bought more than 10 units of the Swimming MP3 players since 10 years or more. I swims everyday n this Swimming MP3 my constant companion. But lately the built quality is not up to standards of SONY products are know for. Some gave problem just after 1 year. N later 2 gave problem after less than 3 months of using. I've surrendered 2 back to SONY Malaysia for repair. SONY should maintain their quality n service as I've got better customer experience at Philip Malaysia when interactions with the customer service.
Good
Excellent
Excellent
I expected more from Sony! Terrible for swimming.
NWWS413LM 11 August 2024 by hfdjeff (USA) Verified Purchaser Verified
1st when swimming the earbud tips come off and get lodged in my ear. Yes, I tried different sizes with the same result. 2nd the on off button doesn't always cooperate. 3rd housing broke after 4 months. The sound is ok and the battery life is ok also.
Average
Fair
Fair
Poor
Fair
Rubbish, just failed after warranty expired
4GB 02 August 2024 by Laugonalo (United Kingdom)
I bought this item a year ago and right when the warranty expired play button stopped working. Support says to buy a new one as cost for repair are higher. Never buy again
Good
Good
Excellent
Hey,
Thank you for your feedback.
We're sorry to hear that you're facing difficulties with NW-WS413.
-Make sure the button is not jammed.
-Restart it.
-Reset it: https://cutt.ly/nexydmj2
If you still require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW
Maryam @Sony support UK
very quickly defect
4GB 05 June 2024 by Joe5555555555 (Thailand) Verified Purchaser Verified
thsi is my thirs swimming phone of Sony. The first I used about 1 1/2 years, the second one year. This third one is already defect after about three weeks. ....poor quality...
Excellent
Good
Average
Light weigh & waterproof
NW-WS413/LM E 17 May 2024 by Slackerz (Singapore) Verified Purchaser Verified
I bought this quite a while back & very happy with this product. It is light weigh & waterproof and i need not have to bring along my hp to pair when i'm out for my regular run.
Excellent
Excellent
Excellent
Very durable and good feature
NW-WS413/LM E 21 April 2024 by RyanTAn (Singapore) Verified Purchaser Verified
The feature to hear the surrounding sound is amazing and the audio quality is great
Good
Good
Good
Good apart from volume
4GB 07 April 2024 by Izzybee (United Kingdom)
I bought these for using when swimming and they're great for that. The volume however is not great.
Good
Good
Excellent
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony NW-WS413 headset, yet we're sorry to learn that its volume wasn't up to your expectations, and we'd like to assist.
Please, try the steps here to attempt to overcome this: https://cutt.ly/Ew4WAfCx
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Defective item
4GB 25 March 2024 by Ed200 (United Kingdom)
I swim for 30 mins in a swimming pool around 4 times a week (only on the surface). I've bought 4 pairs of NW-WS413 over the past 7 years as they are easy to connect to a PC and reasonably easy to use. MP3 Podcasts are just about loud enough provided you boost the levels on a PC before loading. I bought this pair in June 2023, to replace my old pair when they failed - which they tend to after a couple of years. When the old pair failed in January 2024, I started using the new pair. Unfortunately this new pair failed within 3 months . They will not charge properly, despite cleaning contact on the new charge cradle - or using the cradle that charged the previous pair. Hopefully Sony will replace them.
Good
Good
Good
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony NW-WS413 headset, and hope you continue to enjoy it for years to come.
Yet, we're sorry to learn that your newest headset is no longer charging, and we'd like to assist.
Please, try the steps in the following link to attempt to fix this issue: https://cutt.ly/3w3ekRC4
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Great features and usage. Easy and comfortable
4GB 10 March 2024 by Chezz (Malaysia) Verified Purchaser Verified
At the beginning I live this player. After many years and several upgrading new model it’s easier to get spoilt. Either the battery died or the player just don’t function properly. It’s is no water or dust proof. If I have a choice of other brand player I won’t hesitate to change still is the cheapest you can get.
Good
Good
Good
Not made as good as before
4GB 19 February 2024 (United Kingdom)
I had 2 pairs of these in 8 years between 2014 and 2022. Since buying a new set in 2022 I am now on my 4th set as the previous 3 had malfunctioned within months of buying. It’s a fantastic product when it works and I swim most days using them but it would appear they are not made as good as they were around 2014
Excellent
Average
Excellent
Hi,
Thank you for your review.
We're sorry to learn that the Sony NW-WS413 Walkman didn't meet your expectations.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
POOR COMMUNICATION
4GB 30 January 2024 by DavidT46 (United Kingdom)
I BOUGHT THIS online and I cannoy find out how to upload content to it. I have charged it.
Fair
Excellent
Fair
Hi DavidT46,
Thank you for your feedback.
We're sorry to learn that you can't find the instructions on how to transfer content on your Walkman.
There are multiple ways to transfer content that you can find below:
-Using Content Transfer: https://cutt.ly/KwXsozN1
-Using Music Center for PC: https://cutt.ly/HwXspeDj
-Transferring content using Explorer: https://cutt.ly/MwXsp4KM
-Transferring content using the Finder: https://cutt.ly/WwXsaU1M
You can also find a lot of info on the Help Guide here: https://cutt.ly/HwXssSDk
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Problems getting support
4GB 15 January 2024 by Jaslogue (United Kingdom)
I've found it difficult to contact Sony so I'm hoping someone will get in touch when they see this review, I kept going round in circles on the website. This is the third set of these earphones I've owned. The previous 2 lasted on average about 3 years each which I thought was not too bad. The current ones started giving me problems before Christmas, barely 2 months after I bought them. The track forward and back buttons stopped working and the volume control worked intermittently. The only 2 buttons that work as they should are the power on/off and the play/stop button. Over the last couple of weeks another problem has started, they are no longer holding a charge. If I want to use them I need to remember and charge them immediately prior to me going for my walk otherwise they will only stay on for 5 or10 minutes. As I go for a walk for at least an hour every day this is not acceptable and I need these to be repaired or replaced. The website wants me to troubleshoot the problems and fix them myself, which isn't possible.
Good
Good
Good
Hi,
Thank you for your review.
We're sorry to learn that you're experiencing battery life issues and some issues with the buttons on your Sony NW-WS431 Walkman, and we'd like to assist.
Please, try restarting your Walkman using the instructions here first: https://cutt.ly/2wKWEO6H
Also, make sure that its firmware is up-to-date: https://cutt.ly/wwKWRewc (Win) / https://cutt.ly/fwKWRdLd (Mac)
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Poor underwater sound quality
4GB 08 November 2023 by Vanders (United Kingdom)
I bought these a week ago for swimming and found the underwater sound quality to be very poor. The ear bud holes are blocked making the sound very low and worthless whilst swimming. I also found the price to be way too expensive, as I have found another pair of bone conduction headphones for around the £40 mark. These are far far better in sound and price. I wouldn't bother with these. I returned them after using them once. And there's no Bluetooth connectivity which is a real frustration.
Poor
Poor
Fair
Hello,
Thank you for your review.
We're sorry to learn that the Sony NW-WS413 Walkman didn't meet your expectations. This is not the norm, as we strive to deliver the best quality possible. We are always delighted to hear from our customers, and are always working to develop our products to suit your needs. We've flagged your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Mazen @ Sony Support UK
3rd Sony MP3 walkman for swimming
4GB 31 October 2023 by Ken barefoot (Singapore) Verified Purchaser Verified
Great for swimming but product tends to stop working for unknown reason. As this is a solid state product which makes it only replaceable not reparable. 1for1 exchange by Sony usually does it during the 1yr warranty period, Otherwise, after the 1 year warranty period, time to buy a new one.
Good
Good
Average
Not durable
NW-WS413/LM E 15 October 2023 by Teo C (Singapore) Verified Purchaser Verified
Spoil after 2 weeks. Disappointed. Even though we'll maintained, the device still fails. Within 2 weeks is just too disappointing for its brand
Average
Fair
Good
Thank you for your feedback.
We appreciate your feedback and wish to assist you further. Please contact us @ the link below for further support
https://web.sony-asia.com/sg/contact-us/
Excellent swimming earphones
4GB 01 October 2023 by Bumpa (United Kingdom)
This product provides just what I was hoping for. The controls are easy to use & positive & the earphones stay in my ears all the time while I am swimming. It is a bit of phaff to dab, shake & dry all the bits as per the instructions.
Excellent
Excellent
Good
It stopped working on 3rd day
NW-WS413/LM E 03 September 2023 by rx0ug (Malaysia) Verified Purchaser Verified
And warranty claim took a week. So the usage was lower than it stucked in workshop, so to speak.
Fair
Average
Good
Love,love,love it
4GB 28 August 2023 by Bug2 (United Kingdom)
I got this MP3 player with my vouchers issued by my company for a long service award. I swim regularly, paddle board , kayak,hike and I love music, what better way to be able to do all the things I love most whilst listening to the music I love most. The only thing I have to try and remember is not to suddenly burst into song ! 😂 Best thing my company ever did for me !
Excellent
Excellent
Excellent
Good but …………
4GB 19 August 2023 by Stephanie C (Singapore) Verified Purchaser Verified
Third time I bought it in the past 5 years. Because broken and can’t be fixed.
Fair
Average
Average
Hi Stephanie C
We appreciate your feedback and wish to assist you further.I would suggest that you may send in to our service center at the location below for further diagnosing
Sony care 313 @ Somerset
Address: #02-28 to 37, 313 Somerset Road, Singapore 238895
Operation Hours : 11am-8pm (Mon - Sun)
This is a walk in service no appointment is required.
Sony Singapore service team
Served the purpose as waterproof MP3 player but ..
NW-WS413/LM E 18 August 2023 by John Phoon (Malaysia) Verified Purchaser Verified
I having many of these since my 1st about 8 years ago. Initially mostly are robust built but nowadays newer ones easily gives trouble after 1 year using
Excellent
Excellent
Excellent
Freedom of movement but slow response Time
4GB 07 August 2023 by AaronRashid (United Kingdom)
I love the freedom of movement these earphones give me for jogging and cycling, but, the response time of the earphones to change tracks is slow and sometimes stalls. Not much base on this which is a shame. Plastic quality looks nasty like a car dashboard, hard and brittle.
Average
Good
Average
Hi AaronRashid,
Thank you for your feedback.
We're sorry to learn that your device is slow to respond.
We recommend following the steps below to resolve the issue:
-Update the player: https://bit.ly/3KzIa48
-Follow the steps here: https://bit.ly/3YxWe3J
Regarding the material, Sony strives for the optimal product design while using suitable material, aiming for product optimisation and durability.
If the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://bit.ly/3S7Vlue
Hana @Sony support UK
Waterproof MP3 for swimming
NW-WS413/LM E 25 July 2023 by Strong WOO (Singapore) Verified Purchaser Verified
1) choice of colours is limited to just two! It used to have over 6 colours to choose from. 2) After so many years of using this MP3 (over 7 sets), the price does not seem to drop 3) The life of this product is governed by the life of the battery only.
Average
Good
Good
Fail Power On and Start Button
4GB 29 June 2023 by GaryF1 (Malaysia) Verified Purchaser Verified
Bought 2 month ago, currently happened Power ON button hard to press. Fail to turn On music as well. Need sent to service centre for verification issue.
Excellent
Excellent
Good
Hi Gary F1.
Greetings from Sony Malaysia.
Thank you for bringing the issue to our attention. We sincerely apologize for any inconvenience caused. To ensure that your unit receives the best possible care and attention, we kindly request that you send it to the closest service center.
Our skilled technicians will promptly address the matter and work towards a resolution. We appreciate your cooperation and look forward to resolving the issue for you.
Thank you,
Best Regards,
Sony Malaysia.
Waterproof and Dustproof Walkman
NW-WS413/LM E 16 May 2023 by Ronald ng (Singapore) Verified Purchaser Verified
Great music on the ear while swimming. Based on last 10 yrs of usage, I have to change every 12-18 mth.
Average
Good
Good
Great swimming companion
4GB 10 April 2023 by Kosta Boda (United Kingdom)
I bought this 2 weeks ago and I already cannot swim without it. It is the best swimming companion.
Good
Excellent
Good
A bit uncomfortable
4GB 25 February 2023 by Jules768 (United Kingdom)
Didn’t buy these to swim in,just to use in the spa area,hydro pool etc after my swim. Sound is decent enough but I find that they are quite uncomfortable and not easy to get a good,snug fit. Already lost the swim proof ear bud that I fitted to it after 1 day,going to cost £10 to replace. They do what I want but not sure how well they would stay in the ear when swimming or how long you could stand having them sit in the ear when swimming? I imagine if you only swim for 20 minutes they might be fine?
Good
Good
Good
Hi Jules768,
Thank you for your feedback.
We're sorry to learn that the Walkman isn't comfortable for wearing.
We recommend making sure to follow the steps mention in the below links to get a secure fit for your ear tips: http://bit.ly/3KUbi7f & here: http://bit.ly/37RaITy. We also recommend checking the following link for wearing it for swimming: http://bit.ly/37RaITy.
If you need any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.
Hana @Sony support UK
Best walkman. Simple secure and super comfy.
NW-WS413/LM E 25 February 2023 by Qbunny (Singapore) Verified Purchaser Verified
Please keep this range of walkmsn. I have bought this 6x and will buy agsin if the current ones expire.
Excellent
Excellent
Excellent
Data Error
NWWS413BM 19 February 2023 by Suckered by Sony again (USA) Verified Purchaser Verified
Data Errors Typical Sony Garbage... The AI of this website is not letting me post my review.
Average
Poor
Excellent
Average
Average
It sucks
NWWS413BM 13 February 2023 by Vilidanel (USA) Verified Purchaser Verified
Not changing folders Poor sound quality hard to adjust to the ear
Poor
Poor
Poor
Poor
Poor
personal sounds
4GB 04 February 2023 by Raish (United Kingdom)
easy and comfortable to ware, sound is good, recommended
Excellent
Excellent
Excellent
Comfortable to wear
4GB 21 January 2023 by Swimgirl (United Kingdom)
This is my third waterproof Walkman from Sony and this design is the best for comfortable swimming. No wires to get in your way and very comfortable. The music quality is good.
Excellent
Excellent
Excellent
Still the Best Waterproof Walkman ever for me
NW-WS413/LM E 12 January 2023 by S1sone (Thailand) Verified Purchaser Verified
As there are my 4th one on the410series. It is great waterproof and duarble walkman. Good sound quality. I am look forward for more improve of the sound quality when using the swimming ear plugs.
Good
Excellent
Good
Stopped working after 2 uses
4GB 13 December 2022 by Fogvandan (United Kingdom)
Device on the 3rd attempt started giving out intermitted sound then stopped working. I was really hoping these would be a great for use in all types of activity
Fair
Average
Fair
Hi Fogvandan,
Thank you for your review.
We're sorry to learn that the Walkman started giving out intermitted sound then stopped working.
We recommend make sure that it's up to date.
If you're using Windows: https://cutt.ly/X0OIfOH.
If you're using MAC: https://bit.ly/3VdRpcC.
You may also check this one: https://bit.ly/3HII5ul.
And if it's the same, you may reset it and test it once more: https://bit.ly/3Wp06Ss.
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.
Sawy @Sony Support UK
Good Product But,
NW-WS413/LM E 25 November 2022 by Azirul (Malaysia) Verified Purchaser Verified
1. I was buying the new walkman since my previous walkman malfunction after 4 years! worth the value. 2. but then the new one only last for few days because when cant be charged 3. warranty claim has been done that takes about 2 weeks. 4. if possible make a track record / apps that i can know what are the processes on going. as at now when send my walkman to warranty claim, i dont know when sony will solve my warranty claim. no email no nothing 5. however they do replace me with upgraded version of my walkman. i really thanksful for that. still loyal to sony tho Make me type so long no free gift sony?
Excellent
Excellent
Excellent
Already broke
4GB 07 November 2022 by Nicky T (United Kingdom)
This is a replacement waterproof MP3 it has already broke.
Poor
Good
Poor
Hi Nicky,
Thank you for your review.
We're sorry to learn that your Walkman broke down.
To discuss this further with you and to offer some assistance, please contact us: https://bit.ly/2NwYLXL.
Sawy @Sony Support UK
Looks great!
4GB 17 October 2022 by eVirgo (United Kingdom)
Unfortunately, wonderful sound was on the side only..
Poor
Excellent
Excellent
Hi,
Thank you for leaving your review, and we're sorry to hear that our device hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.
As an attempt of rectifying the issue, could you ensure that your headphones are running on the latest software version: https://bit.ly/3yVUTIC (MAC) & https://bit.ly/3yUWPRo (Windows).
Also, the following links clarify how to wear the headphones correctly to get the best sound quality, check them out: https://bit.ly/3CNbiQt & https://bit.ly/3gkew6K.
If the issue remains, try resetting the unit to its factory settings by following the steps here: https://bit.ly/3ESCu2W.
If the issue is still disrupting you, we'd love to offer extra assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further.
Mennah @Sony Support UK
Sony WS413 walkman
NW-WS413/LM E 28 September 2022 by PG13 (Singapore) Verified Purchaser Verified
The ambience features really helps in my running or cycling. It allows external sound
Excellent
Excellent
Excellent
Wonderful Walkman
4GB 04 September 2022 by EricaF (United Kingdom)
I purchased my Walkman about a month ago and it was to replace a previous one and I use it when I go for my long morning walk. This Walkman, in my opinion, is absolutely brilliant, it fits well and it is so lovely not to have trailing wires. I downloaded loads of music from my Windows 10 laptop easily and I just play the music on shuffle, absolute bliss.
Excellent
Excellent
Excellent
Excellent product
4GB 20 August 2022 by Del78 (United Kingdom)
I bought the waterproof EarPods for my as she swims a lot and they are excellent no problems at all
Excellent
Excellent
Excellent
Quite good quality
4GB 05 August 2022 by Adam_1971 (United Kingdom)
I bought it 2 weeks ago, used several times. In the water a bit too silent, in the open air very good, quality of the sound higher than average. For me quite difficult to fit the proper size
Good
Excellent
Good
Hi Adam,
Thank you for your review.
We're glad to hear that you're enjoying your sound quality of your NW-WS413. We'd like to highlight that the sound of the device could be muffled underwater if the water gets in the headphones. To prevent that from happening, before swimming, attach the appropriate earbuds to prevent water from getting inside the headphones, you can find more info in the following links: https://bit.ly/3QdPeUL / https://bit.ly/3A5wXDt
for better fitting for your Walkman, check the instructions in this link: https://bit.ly/3dgsGnN
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Great capacity and functions.
NWWS413BM 04 August 2022 by My Walkman (USA) Verified Purchaser Verified
This is my fourth unit purchased and the quality is a great alie.
Excellent
Excellent
Excellent
Excellent
Great while it works
4GB 31 July 2022 by Noppi (Thailand) Verified Purchaser Verified
The headphone is the only one of it’s kind to be able to use while swimming. It’s great when first bought but after a little while the on-off button stop working and the headphone stop taking charged. I’ve already owned several of this headphone with the exact same problem. Sony is good to replace the headphone while it’s under warranty but after the warranty period you are out of luck and have to buy new one. Do I recommend this headphone to a friend, yes and No, it’s the only headphone that actually works well under water(while swimming), it’s lifespan is very limited. Would like to see Sony do something about this. Hate to think that Sony doesn’t improve on this product purposely so they can sell new ones.
Good
Excellent
Excellent
Love it!
4GB 25 July 2022 by Sunflower156 (Singapore) Verified Purchaser Verified
My 3rd walkman & still loving it. Except my favourite green colour is not in stock
Good
Excellent
Excellent
excellent choice for pure mp3 player
4GB 28 June 2022 by nokpkp (Thailand) Verified Purchaser Verified
It's an pure MP3 player for outdoor sport. It's easy to wear and adjust volume or control song. No need to connect to any device(phone or smartwatch). Sound quality also good enough to feel good while exercise. Battery is last long enough to run marathon, in my case 6+ hrs. One major flaw is durability of this player, I have 4 of this in last 6 years. But I always use it.
Excellent
Excellent
Excellent
Great for listening to music while swimming
NW-WS414 22 June 2022 by Pjunelister (United Kingdom)
Great sound even when swimming. Love my new Walkman.
Excellent
Excellent
Excellent
Great sound
NWWS413LM 15 June 2022 by Jojo17 (USA) Verified Purchaser Verified
I would have given this product 5 stars but I have trouble adding songs to it. The songs I added are listed on my iMac with the songs on it but they’re not on the headset. I don’t know where to for help. The content transfer did not work either.
Excellent
Excellent
Average
Excellent
Good
Great device - poor quality
NWWS413LM 14 June 2022 by cathyswims (USA) Verified Purchaser Verified
I love the device, but the power wont turn on after using 3 times over 1 month. this is the 2nd unit to have this same issue. I repurchsed it because it truely does work great for swimming.
Excellent
Poor
Poor
Average
sport friendly
4GB 14 June 2022 by running boy (Singapore) Verified Purchaser Verified
very suitable to wear for sport like jogging and swimming
Excellent
Excellent
Excellent
Sound is very basic, buttons confusing
4GB 28 May 2022 by Ami M (United Kingdom)
The facts that you need to move songs through a software is annoying. But after you got the songs, the volume is low, sound is bad.
Poor
Poor
Poor
Poor
Hi Ami,
Thank you for your review.
We're sorry to hear that you're facing difficulties with your NW-WS413.
We can confirm that you can transfer content to your Walkman by drag-and-drop without using any software, you can find the instructions in this link: https://bit.ly/3N5tB7y
For the volume issue, make sure that the device is up to date, you can find the latest firmware version for Windows and Mac in this link: https://bit.ly/3t6rU1A
Also, you can check the instructions in this link for adjusting the volume on your Walkman: https://bit.ly/3NMInQK
If the issue remains, try to factory reset the device following the steps in this link: https://bit.ly/3NIgM34
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
not supporting bluetooth
NW-WS413/LM E 30 April 2022 by LAUEF (Singapore) Verified Purchaser Verified
how can such expensive product not support bluetooth at this era of time???? It's also misleading and not clear that bluetooth is not support when i bought it. The one with bluetooth support cost 50 buck more. Really?
Good
Poor
Good
Good
Perfect for swimming
4GB 20 April 2022 by sofysofa (United Kingdom)
I love these and wouldn’t be without them on my swims - good sound quality, easy to load songs and good battery life
Excellent
Excellent
Excellent
Excellent
Don't expect longevity!
4GB 04 April 2022 by Malissa (United Kingdom)
Because of the pandemic, I was unable to use the walkman and so the battery failed. Sony wasn't interested in my story since the walkman was out of warranty.
Fair
Poor
Poor
Hi Malissa,
Thank you for your feedback.
We're sorry to learn that you went through this experience.
We would like to highlight that if you left your Walkman not used for a long time, the battery might need longer time to charge. If that didn't work, we would like to be able to offer some assistance, so please don't hesitate to contact us quoting your review. We recommend using the details here: https://bit.ly/2VBcJwW.
Hana @Sony support UK
A great product
NW-WS413/LM E 30 March 2022 by Dianna (Singapore) Verified Purchaser Verified
Wearing these earphones to swim changes our swimming experiences. I love swimming but it can be a boring sport. It makes all the difference when you can listen to music as you swim, same as when you listen to music when working out. I first tried a product from another brand before I found this Sony. This one is far better. It reminds us of when we first started using Sony Walkman cassette tape (you know my age). Such a thrill experience.
Excellent
Excellent
Excellent
Excellent
Good buy
NW-WS413/LM E 30 March 2022 by Simon60 (Singapore) Verified Purchaser Verified
I bought one last month, is good and I bought another one standby
Good
Good
Good
Excellent
Love it
NW-WS413/CM E 21 March 2022 by alexbejig (Malaysia) Verified Purchaser Verified
It worth the money. Sony never let us down and the product is always never disappointing
Good
Good
Good
Good
Until it stopped working
4GB 01 March 2022 by Caribbean Swimmer (United Kingdom)
Really enjoyed swimming in the sea with these on but after 5 months it lights up when attached to portal on lap top but does not come on when taken off - not sure where i can go to get it fixed - i suspect battery is not charging up - 5 months is all I got from it but it did work well in that period - good sound quality and all else
Good
Average
Average
Good
Hi Caribbean,
Thank you for your feedback.
We're sorry to learn that you're experiencing an issue with charging the Walkman.
We recommend following the list of the steps here: https://bit.ly/35MBAW9 to resolve the issue. If the issue persists, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.
Hana @Sony UK
Waterproof and waterproof Walkman
NW-WS413/LM E 19 February 2022 by Beroh1234 (Singapore) Verified Purchaser Verified
Actually is a group buying a gift for a girl friend. She done a thorough research and request for this gift. Shld be good or else we won't buy too. Sorry no photo or video is already given.the delivery fast and thumb up
Good
Good
Excellent
Excellent
TOP
4GB 26 January 2022 by G2022CRO (United Kingdom)
Great headphones - walkman! Easy to manipulate as well as to transfer desired music (windows only). The sound is not audiophile, but you can't expect such a sound from headphones like this ... Noice canceling works more than satisfactory, it transmits too many sounds at maximum :-) I think SONY could consider headphones that transmit sound over the bone.
Good
Excellent
Good
Excellent
Shame - had to send 2nd one back
4GB 01 January 2022 by Fiona 27 (United Kingdom)
I bought one of these in 2019 and swim 4 or 5 times a week. It was great, says in well with great sound. When the battery failed to charge after 2 years of frequent use, I bought a new one but the rocker buttons failed within 3 months. I couldn't change the volume or track so sent it back.
Good
Good
Good
Excellent
Hi Fiona,
Thank you for your review we're sorry to hear that you've been facing difficulties with your Walkman, this is not the norm as we strive to deliver the best quality possible.
Hopefully the next time you contact us we would enhance your Sony experience, and hope to hear you're enjoying one of our products once again very soon, especially since you've been a loyal Sony fan for years and hopefully for many more years to come.
Mennah @Sony UK
Great Swimming MP3 Player
4GB 23 December 2021 by S1sone (Thailand) Verified Purchaser Verified
This is my third sony SW series, 1 for the previous model and last 2 in this model. They are very good for swimming and running as well. I hope its sound will be louder and clearer while swimming, it would be great if Sony would improve the sound quality for the next coming version.
Average
Excellent
Excellent
Good